List the main functions of the role, being clear and concise (avoid using abbreviations, use short sentences, stress what is unique, emphasize what makes your job and organization special). If this is a re-evaluation of an existing role, highlight the job responsibilities that are new to the role. A. B. Drive customer affinity by delivering exceptional customer service (meeting or exceeding phone and email metrics as well as team service level agreement) c. Identify and implement process improvements d. Maintain daily usage of the customer 360 tool e. Change notice management f. Facilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectations g. Ability to handle high-pressure, fast-paced environment requiring diligence to detail i. Ability to constructively manage conflicts and discrepancies towards positive resolution j. Prioritizing customer demand to assist with improved product flow k. Work with finance team to resolve customer credit requests bachelor degree necessary. Strong knowledge of microsoft office (word, excel, email, internet) high ability to speak, write, and read english - fully bilingual drive for results makes decisions & solves problems demonstrates a collaborative style promotes and champions change business acumen pursues personal development we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.