Position summary:
the field service technician ii is responsible for performing service, maintenance, and troubleshooting on targan systems at customer locations. This role represents a fully capable, independent technician who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The field service technician ii plays a key role in executing high-quality preventive maintenance, supporting uptime improvements, and contributing to the reduction of reactive service events through proactive issue identification and strong service execution. Candidate must be fluent in spanish and english, comfortable with traveling to hatchery locations outside of their assigned sites, and comfortable with providing remote support when not physically on-site. Remote support is required for this role, once the machine is installed and stable. Please note, applicants cannot own birds.
key job responsibilities:
service execution & troubleshooting
* perform electrical and mechanical troubleshooting, diagnostics, and repair on targan systems.
* independently resolve most service issues and escalate complex problems when necessary.
* follow standardized troubleshooting processes and procedures.
* support installation and integration of equipment at customer sites.
preventive maintenance & proactive support
* perform preventive maintenance according to established procedures and checklists.
* identify early signs of wear, environmental impact, and system performance issues.
* communicate potential risks to the regional service manager and senior fsts.
* support condition-based maintenance efforts by providing accurate field data.
service event reduction
* execute repairs correctly to minimize repeat service calls.
* identify and report recurring issues or failure trends.
* take a proactive approach to reduce unplanned downtime.
customer interaction
* communicate professionally with customer supervisors and operators.
* provide clear updates on service work, timelines, and system status.
* ensure a positive customer experience during each service visit.
sro documentation
* complete service request orders (sros) accurately and on time.
* document troubleshooting steps, parts used, and service actions.
* follow standardized documentation requirements.
collaboration & team support
* work with senior fsts and remote support to resolve more complex issues.
* share knowledge and solutions with other technicians when applicable.
* support training of newer technicians when assigned.
operational responsibilities
* maintain tools, equipment, and service inventory.
* follow all safety procedures and company policies.
* participate in after-hours, weekend, and holiday support rotations as required.
education & skills requirements:
* fluent in spanish and english
* strong mechanical and electrical troubleshooting skills
* ability to diagnose issues and determine root cause with minimal guidance
* solid understanding of system operations and components
* strong communication and customer service skills
* ability to work independently in the field
* good organizational and documentation skills
* proficiency with laptops, diagnostic tools, and reporting systems
* ability to read and interpret technical drawings and schematics
* associate degree in electronics, industrial systems, electrical controls, or related field preferred
* equivalent experience may be considered
* 2–5 years of field service or related technical experience
* demonstrated ability to troubleshoot and resolve technical issues independently
* must have a valid driver's license and a clean driving record
working conditions & physical requirements:
* extended periods of standing
* occasional lifting up to 50 lbs
* working at heights up to 12 feet
* working with live animals in hatchery environments
* work primarily performed in commercial poultry hatcheries, beginning at ~5am, with operations running 6 days per week, including holidays that fall on production days
* exposure to heat, humidity, and varying environmental conditions
* travel up to 50% with less than 50% overnight travel
* on-call availability for emergency service support