Job overview
we are seeking an it technical solutions specialist to support our team. As an it technical solutions specialist, you will be responsible for evaluating and improving the resolution processes of technological incidents originated in and by users.
you will monitor the it infrastructure and respond proactively to events that arise, documenting and feeding the incidents, requests, and solutions database to enhance end-user experience.
the ideal candidate should possess strong communication skills, with the ability to listen, discuss, and mediate. They should also have excellent time management skills, be self-organized, and work ethically.
familiarity with tcp/ip protocols is a plus. If you are a creative problem-solver with attention to detail and a proactive approach, we encourage you to apply.
key skills and qualifications
* strong communication and interpersonal skills
* ability to listen, discuss, and mediate
* excellent time management skills
* self-organization and ethical work practices
benefits
this role offers a unique opportunity to grow and develop your skills in a dynamic environment.
about this role
we value creativity, attention to detail, and a proactive approach.