We are seeking an experienced *lead business analyst*to drive the development and improvement of internal and external portals aimed at streamlining business operations and enhancing the user experience for submissions and claims processing.
*responsibilities*
- collaborate with stakeholders to identify and clarify business needs and objectives
- develop comprehensive documentation, including user stories, use cases, process flows, data flows, and report mock-ups, to convey requirements to the development team
- write detailed functional requirements for web portals, user interactions, business logic, and system components
- present solutions to stakeholders and gather feedback to refine and finalize project requirements
- work closely with development and testing teams to ensure deliverables align with business objectives
- provide expertise to troubleshoot and resolve issues throughout the project lifecycle
- evaluate and manage changes in project scope, priorities, and requirements to maintain alignment with business goals
- communicate updates effectively and ensure requirement documentation is consistently maintained
- enforce documentation standards and manage version control for all project deliverables
*requirements*:
- at least 5 years of experience as a business analyst with a proven track record of delivering enterprise-level projects
- minimum of one year of experience leading and managing development teams
- ability to break down high-level business needs into actionable requirements, process documentation, and user stories
- experience in drafting complex requirements for enterprise systems like claims processing, policy administration, or billing platforms
- extensive experience in stakeholder management, working across teams, and serving as a trusted advisor to business users
- professional background in industries such as healthcare, insurance, automotive, manufacturing, or investment banking
- knowledge of agile and hybrid methodologies, along with core business analysis practices
- advanced skills in process improvement and workflow automation
- experience creating workflows and use cases for conversational ai tools or robotic process automation (rpa) systems
- understanding of essential user experience and design principles
- strong analytical capabilities to address complex business problems and provide actionable insights
- proven ability to foster collaboration and build strong relationships with diverse teams and stakeholders
- demonstrated flexibility in fast-paced environments with evolving priorities
- exceptional communication skills, with the ability to articulate technical and business concepts to stakeholders at all levels
- proficiency in english, both written and spoken, at a b2 level or higher
*nice to have*
- experience with platforms and tools for workflow automation and process optimization
- knowledge of advanced reporting systems or business intelligence tools
*we offer*
- career plan and real growth opportunities
- unlimited access to linkedin learning solutions
- international mobility plan within 25 countries
- constant training, mentoring, online corporate courses, elearning and more
- english classes with a certified teacher
- support for employee’s initiatives (algorithms club, toastmasters, agile club and more)
- enjoyable working environment (gaming room, napping area, amenities, events, sport teams and more)
- flexible work schedule and dress code
- collaborate in a multicultural environment and share best practices from around the globe
- hired directly by epam & 100% under payroll
- law benefits (imss, infonavit, 25% vacation bonus)
- major medical expenses insurance: life, major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- grocery coupons
- 30 days december bonus
- employee stock purchase plan
- 12 vacations days plus 4 floating days
- official mexican holidays, plus 5 extra holidays (maundry thursday and friday, november 2nd, december 24th & 31st)
- monthly non-taxable amount for the electricity and internet bills
epam is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.