The ops support associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.
additionally, the ops support associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
*responsibilities*:
- identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas
- assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes
- assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction
- organize, develop, and maintain continuity of business, resolution planning and business review templates
- monitor requirements related to compliance with corporate policies
- monitor and implement corrective actions derived from mca reviews and other control entities
- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
*qualifications*:
- 2-5 years of relevant experience
- proficient in microsoft office
- consistently demonstrates clear and concise written and verbal communication skills
- ability to work in fast pace and changing environment
- ability to analyze data and solve problems
- proven organizational and time management skills
*education*:
- bachelor's degree/university degree or equivalent experience
this job description provides a high-level review of the types of work performed.
other job-related duties may be assigned as required.
*principales funciones*:
- brindar atención vía telefónica a clientes internos (ejecutivos de sucursal) y clientes internos.
- realizar consultas específicas en productos pyme personas físicas.
*requerimientos*:
- 2 años en experiência atención a cliente vía telefónica.
- conocimiento en producto pyme.
- disponibilidad de horario (lunes a domingo, con ventana de atención de 8am a 9pm).
- excel
- básico, intermedio.
- atención a cliente.
- escucha activa.
- gusto por la lectura.
- aprendizaje autodidacta.
- amabilidad en el servicio
- resolutivo (a)
- adaptabilidad al cambio
- técnicas de autoestudio*job family group*:
operations - core
- *job family*:
operations support
- *time type*:
full time
- *most relevant skills*
please see the requirements listed above.
- *other relevant skills*
for complementary skills, please see above and/or contact the recruiter.
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- view citi's _eeo policy statement_ and the _know your rights_ poster._