Overview
careers to smile aboutat pepsico, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including gatorade, lay’s and quaker, our work touches millions of people every day.
At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.
Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.
Responsibilities
the opportunity
this is a key role to enable ta people solutions to drive strategic initiatives and continue to innovate and enhance our digital experience for candidates, recruiters and hiring managers.
You’re comfortable working with a global team; curious about trending and leading technology. At your core you are a disciplined analyst who strives to deliver innovation, efficiency and the ultimate candidate / customer experience through technology. You can implement bold ideas with a positive attitude. You have a passion for developing new talent strategies and inspiring others to believe in them. Most importantly, being a part of pepsico’s global hr operations team sounds like a challenge you’re ready for.
Your impact
as hr ops analyst your responsibilities would consist of:
monitor support emails & tickets daily to help end users with all their requests.
Analyze each ticket or email, identify the root cause of the issue, identify the course of action required to correct the user or a functionality of the system.
Determine if there is an update needed to the standard procedures or configuration.
Appropriately assess impacts and risks on system and data issues and communicate back to management for proper escalations.
Consult with business clients, when needed to determine gaps in system functionality or data inconsistencies.
Coordinate any system defects / fixes with the hr ops ta systems and platforms team.
Maintain weekly dashboards on the issues that were raised and the timing to resolve.
Assist as needed on any global system outages and provide up to date statuses on the issues.
Work with 3rd party vendors as needed to rectify any issues or breaks.
Qualifications
who are we looking for?
Education
minimum of a bachelor's degree, preferably in it or human resources
experience
proficient in english, written and oral
3-5+ years of experience in ta systems
experience on working in large scale ta cloud solutions
experience with the troubleshooting of ta systems and process
proven experience in customer service
strong critical thinking and analysis skills
experience in documentation and revising remediation processes and procedures
ability to collaborate, establish and maintain credible and influential relationships at all levels
ability to multi-task and prioritize and anticipate issues as well as to make connections on different issues
strong detail-oriented skills
capability to communicate in both technical and non-technical language according to their audience
high stress tolerance
if this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.
What can you expect from us
opportunities to learn and develop every day through a wide range of programs.
Internal digital platforms that promote self-learning.
Development programs according to leadership skills.
Specialized training according to the role.
Learning experiences with internal and external providers.
We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
Financial wellness programs that will help you reach your goals in all stages of life.
A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
And because your family is also important to us, they can also enjoy benefits such as our wellness line, thousands of agreements and discounts, scholarship programs for your children, aid plans for different moments of life, among others.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.
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