Ops support specialist 4 (entry level)
the ops support specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team. Additionally, the ops support specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.
* follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
* conduct basic analysis and research as well as workflow management
* support an expansive array of products and services
* communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
qualifications:
* 1-3 years of relevant experience
* experience working in a business office or operational environment
* proficient computer and math skills with a focus on complex databases and spreadsheets
* demonstrates technical and administrative expertise
* consistently demonstrates attention to detail
* demonstrated knowledge of activities, policies, and procedures of a basic work area
education:
* high school diploma or equivalent
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
bachillerato.
experiência básica de cajeros, al menos de 6 meses.
habilidades:
analista enfoque a análisis de datos.
disposición a aprender y desarrollarse a plan de trabajo de cajeros críticos, se espera que el analista tenga poder de decisión.
alternativas de solución.
comunicación efectiva
manejo de conflictos
toma de decisiones
actitud de servicio
trabajo bajo presión
apego a procesos
empatía
excel intermedio.
job family group: operations - core
job family: operations support
time type: full time
most relevant skills
please see the requirements listed above.
other relevant skills
for complementary skills, please see above and/or contact the recruiter.
view citi’s eeo policy statement and the know your rights poster.
banamex data business manager
hoy
the business manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.
* manage, supervise and coordinate day-to-day operational activities in the unit
* encompasses stakeholder manager of vendors and other stakeholders
* ensure and monitor timely expenses reimbursement and vendor invoices payment based on service level agreement
* ensure and monitor the accuracy and completeness of the services
* establish consistent and standardized operational processes
* provide assistance for all process within unit and have main responsibility
* assist business unit head in accommodating requests related to business unit including providing requested data from regional office, auditors, and other related parties
* assist bu head in identifying risk and opportunities related to bu activities in particular and to other citi processes in general
* complete and ensure timely submission for deliverables related to bu compliance/risk and control and/or management information systems related report as required by regional and country stakeholders
* provide necessary data and insight to bu head for operations related process as needed
* perform periodic self-assessment testing in accordance with regional schedule and guidelines to pro-actively manage risk, identify & correct control gaps
* lead local standardization efforts as per regional business unit operations guidelines
* actively identify and implement process improvement opportunities
* ensure strong operational controls and manager’s control assessment compliance
qualifications:
* 5-8 years experience in project administration and background in operational areas
* experience managing limited resources that are requested to offer outstanding results
* experience in finance and processes administration
* action-oriented, entrepreneurial, flexible, and innovative approach to operational management
* passion, humility, integrity, positive attitude, mission oriented and self-directed
* excellent influencing, facilitation, and partnering skills with key stakeholders and senior management
* strategic and goal-oriented thinker
* effective interpersonal skills - including teamwork and organizational skills
* consistently demonstrates clear and concise written and verbal communication
* a persuasive and passionate communicator with excellent public speaking skills
education:
* bachelor’s/university degree or equivalent experience, masters degree preferrred
this job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
liderazgo y gestión de equipo:
* gestionar y supervisar un equipo de mas de 4 profesionales, incluyendo la asignación de tareas, el establecimiento de objetivos, el seguimiento de desempeño y la provisión de retroalimentación constructiva.
* fomentar un ambiente de trabajo positivo, colaborativo y de aprendizaje continuo.
* desarrollar y motivar al equipo, identificando oportunidades de crecimiento y desarrollo profesional.
* resolver conflictos y asegurar una comunicación efectiva dentro del equipo y con otras areas de la organización.
* participar en el proceso de selección e ingreso de nuevos miembros del equipo.
desarrollo en sas:
* liderar el diseño, desarrollo, implementación y documentación de procesos en sas.
* optimizar y mejorar los procesos existentes para aumentar su eficiencia y capacidad.
* colaborar con otras areas para entender las necesidades y garantizar la correcta implementación de procesos.
conocimiento de python (deseable):
* evaluar la viabilidad de incorporar python en el desarrollo de nuevos procesos o en la optimización de existentes.
análisis y reporte:
* supervisar la generación de informes y análisis relacionados con el desempeño de los modelos de crédito.
* presentar resultados y hallazgos a la gerencia u otras partes interesadas de manera concisa.
* participar en la definición de métricas clave de rendimiento para el seguimiento de procesos.
colaboración
hoy
the product manager is a senior management level position responsible for managing a broad range of product management employees, setting strategy and providing direction, leadership and budgetary management, etc. Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life-cycles in coordination with the broader product management team. The overall objective of this role is to coordinate the promotion of products to develop new markets, increase share of market and obtain competitive position.
* manage a team of product managers to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions)
* oversee strategic roadmap, development, launch, and marketing to gain maximum benefit from each product
* oversee day-to-day product management for core products such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results
* execute client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve preferred status as partner to citi clients
further content continues with similar formatting for remaining sections and roles in the original posting. This refinement preserves the key responsibilities, qualifications, and education blocks, converting all lists to proper
/
* structures, ensuring paragraphs use
, and aligning headings with
where appropriate. It removes plain text breaks, consolidates repeated policy statements, and maintains the explicit references to eeo language where present.
isexpired: false
note: the refined version retains the presence of all roles and associated sections as found in the source while reformulating formatting to meet the specified html tag constraints.
#j-18808-ljbffr