Join us as a service delivery line manager at ericsson
we are seeking the best service delivery line manager in mexico. This role focuses on supporting services sales directly or indirectly by utilizing our resources and adhering to our service delivery processes, models, and strategies. Your main responsibilities will include managing the internal workforce and arps/asps, embodying and promoting our organizational values, ethics, and culture, and ensuring excellent job performance.
what you will do:
* manage a dedicated team.
* oversee radio projects.
* drive performance management to ensure understanding and compliance with processes, methods, and tools.
* manage resources and competencies to optimize resourcing, budgeting, and development.
* control unit finances to maintain the designated budget.
* ensure service delivery meets kpis, slas, and targets.
* support service sales to enhance delivery capabilities.
* implement the service delivery strategy at the unit level.
the skills you bring:
* extensive experience managing large teams.
* strong motivation skills.
* senior telecommunications experience.
* fluent in english and spanish, with excellent communication skills.
* ability to communicate effectively at various organizational levels.
* hands-on experience with radio technologies.
* knowledge of competency management, srm process, merlin, and data analytics.
* strategic planning skills.
* understanding of sales processes.
* knowledge of financial structures related to service delivery.
* experience with wla and sla management.
* financial acumen and customer insights.
* employee performance management skills.
* market insights.
additional information:
* seniority level: not applicable
* employment type: full-time
* job function: other
* industry: telecommunications
referrals can double your chances of interviewing at ericsson.
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