Overview:
we believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At medallia, we are committed to creating a world where organizations are loved by their customers and their employees.
we empower exceptional people to create extraordinary experiences together.
bring your whole self.
*the function*
the professional services team deploys and manages the medallia feedback platform for leading global companies across retail, financial services, hospitality and high tech. As a member of the team, you will partner with senior decision makers at some of medallia's largest clients on a mission critical task—helping them improve in the eyes of their customers. You will work with cutting-edge technology and tackle real business problems and gain exposure to software implementation and servicing to enhance a huge enterprise's customer experience. In addition, you will work with great colleagues. You will develop your customer-first mindset, learn about positioning compelling product features to customers, and manage our product delivery against customer needs. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers and colleagues all while building an exciting new industry.
*the role*
*this is a hybrid role that will require 2 days/week in mexico city office*
*responsibilities*:
- collect customer requirements and create technical specifications
- configure the medallia platform to meet customer requirements
- support qa, client uat, and launch processes
- provide support in client meetings by leveraging in-depth knowledge of medallia's platform capabilities
- partner with client teams to resolve technical issues/inquiries
qualifications:
minimum qualifications
- bachelor's degree in information technology, computer science, business administration, or a related field or equivalent experience
- exposure to common web technologies, such as javascript, xml, html, css, and integration technologies/protocols (apis, rest, http, sftp, etc.)
- advanced english speaking skills
preferred qualifications
- interest in the customer experience (cx) industry
- understanding of common security concepts and standards (sso, saml, oauth, rbac, etc.)
- ability to work independently on low to medium complexity assignments
- passion for helping clients; empathy for their challenges, ability to build relationships and effectively communicate with client stakeholders
- ability to understand, synthesize, and translate between business problems and technical concepts
- growth-minded; desire for continuous learning and proactively driving initiatives for improvement
- thrive in a high-growth, fast-paced environment
- computer skills, including the ability to articulate complex issues effectively
- teamwork and desire to contribute towards team development