Axxis motorsports is orange county's most reputable shop for utv service and modifications. Specializing in polaris rzr and can-am utvs. From basic service, suspension, installing cages, full engine rebuilds, and much more.
we are looking for a sales-driven individual with excellent communication and people skills to be our new in house service advisor.
a service advisor is the hub for all service/repair communication. You will manage all communication between the technician, customer, and service manager. As a service advisor, it is your purpose to make the customer feel comfortable and confident when allowing us to work on their vehicle. Ensure that proper documentation is recorded of what issue the customer has with the vehicle to allow our technician to diagnose the problem quickly and efficiently.
training will be provided.
skills needed
communication skills
task management
time management
ability to deliver bad news delicately when needed
meet deadlines
good listener
understanding of basic mechanics
follow processes
good at research
responsibilities
* schedules drop off and pickups of every customer on the calendar
* document repair recommendations from technician to customer, explaining in basic terminology, when needed
* write repair orders/estimates and send them to the customer via text or email
* ensure we solved customer problems that they came in for
* research problems to help you better understand repair
* continually learn about product updates, features, and accessories to help sell the correct product to suit the customer's needs
* follow all company policies and procedures
* performs other duties as assigned
* meet set deadlines
qualifications
* minimum 2 years service advisor experience
* motorcycle, utv, automotive, mechanical knowledge
* excellent interpersonal skills to interact professionally with customers, vendors, and staff
* basic computer and internet skills
* willingness to learn
* a desire to work in a commission, performance-based environment
* follow tasks and procedures
* professional appearance and work ethic
* self-motivated
* positive cheerful attitude
* ability to work well in a process-driven environment
plus
* sales experience
* bilingual (spanish & english)
* cdk lightspeed experience
* powersports shop experience
job type: full-time
pay: $3.80 usd per hour
expected hours: 40 per week
work days:
* monday to friday
* weekends as needed
experience:
* service advisor: 1 year (required)
* power sports: 2 years (required)
work location: remote
tipo de puesto: tiempo completo
sueldo: a partir de $2,758.78 a la semana
idioma:
* inglés (obligatorio)
lugar de trabajo: empleo remoto