### your task#### responsibilities* respond to customer calls, emails and chats to provide first-rate technical support* record and document incidents, requirements, changes and transports in the ticket system* resolve technical issues* provide assistance in resolving hardware, software, and network problems* collaborate with other technical support teams to resolve complex issues### your profilewe are looking for a *service desk agent* with technical knowledge, customer service experience, and problem-solving abilities to provide first-rate technical support.#### must have skills* degree or engineering in computer systems or related field* schedule availability for shift work* ability to work in-person in puebla location* knowledge in information technologies* experience in handling office packages* willingness to work as a team* customer service experience* customer support skills* problem solving abilities* knowledge of processes and standardization*t-systems* is proud to be an equal opportunity and affirmative action employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a person with a disability, or other applicable legally protected characteristics. Thus, in any evaluation or hiring process within t-systems mexico, no hiv or pregnancy tests are required.it is also important to mention that t-systems has an anti-bribery management system and it is the commitment of all employees to know and comply with it.we also believe that change brings new opportunities for development and innovation. People who are ready to perform at their best under such conditions will excel and create something new. Precisely for this reason, we provide our employees with unique opportunities for further development, whether in technical or managerial careers.#### company policies* modality: in-person* schedule availability (shift role)#### additional detailst-systems is proud to be an equal opportunity and affirmative action employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a person with a disability, or other applicable legally protected characteristics. Thus, in any evaluation or hiring process within t-systems mexico, no hiv or pregnancy tests are required.t-systems has an anti-bribery management system and it is the commitment of all employees to know and comply with it.we provide our employees with unique opportunities for further development, whether in technical or managerial careers.this is a *service desk agent* position that involves providing technical support and resolving customer issues. This is an *in-person role* located in *puebla*. The position requires a degree or engineering in computer systems or a related field and availability to work in shifts.## job benefits### schedule availability (shift role)### * unique opportunities for further development in technical or managerial careers
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