Hcltech is a global technology company with over 218,000 employees across 59 countries delivering industry leading capabilities centered around digital engineering cloud and ai.
they work with clients across all major verticals providing industry solutions for various sectors.
this service desk shift lead role requires experience in managing customer requirements handling requests and meeting slas.
the ideal candidate will have 5-8 years of relevant experience sound knowledge of managing teams and excellent communication skills.
responsibilities include preparing team cdps discussing implementation with hcl leadership and identifying operational issues.
benefits include life insurance medical expenses insurance savings fund food vouchers bonus and vacation days.
at our organization you will be part of a diverse community working on challenging projects.
we foster an environment where collaboration innovation and continuous learning thrive.
we are looking for individuals who share our passion for delivering high quality results.
our benefits package includes health and wellness programs career development opportunities and more.
if you are passionate about customer service team management and leadership we encourage you to apply.
you will have the opportunity to grow develop and advance your career in a dynamic environment.