Overviewat ibm infrastructure & technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability, our teams ensure performance, security, and scalability. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, ibm provides opportunities to build expertise and shape the infrastructure that drives progress.responsibilitiesoperations & reliabilityparticipate in an on-call rotation with mentorship and established runbooksperform operational tasks: log reviews, rollouts, restarts, configuration updates, certificate renewalsmaintain and update runbooks, dashboards, diagrams, and documentationmonitoring & observabilitybuild or update dashboards and alerts using prometheus, grafana, and lokitune alerts to reduce noise and improve signal qualityapply golden signal and red/use patterns under guidanceautomation & toolingdevelop automation scripts with python, bash, or go to eliminate repetitive taskscontribute to ci/cd pipelines (linting, gates, templates)cloud & platformsupport deployment and operation of workloads on docker, kubernetes, and openshiftcontribute to infrastructure changes using terraform and ansible with reviewassist with basic cloud provisioning tasksnetworking & securityapply foundational networking concepts (tcp/ip, dns, routing, http, tls) in troubleshootingfollow least-privilege and proper secrets-management practicescollaboration & processparticipate in agile ceremonies (standups, planning, retros)contribute to blameless post-incident reviewscollaborate with cross-functional teams and use standard git workflowsqualificationsrequired educationbachelor's degreerequired technical and professional expertiseless than a year of experience in sre/devops/platform engineering or related fieldsproficiency in at least one scripting language (python, bash, or go)experience with git and github workflowsfamiliarity with docker and kubernetes basicsunderstanding of ci/cd fundamentalsbasic networking knowledgeadvanced english proficiency is a mustpreferred technical and professional experiencehands-on exposure to terraform and ansibleexperience with prometheus, grafana, loki, thanos, or opentelemetrycloud platform fundamentals (ibm cloud, aws, azure, or gcp)about ibmibm is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by applicable law. Ibm is also committed to compliance with all fair employment practices regarding citizenship and immigration status.other relevant job detailsjob title: junior site reliability engineercity: guadalajarastate/province: jaliscocountry: mexicowork arrangement: hybridarea of work: infrastructure & technologyemployment type: regularposition type: entry levelno travelgeneral (daytime)
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