Who we are
tko group holdings, inc. (nyse : tko) is a premium sports and entertainment company. Tko owns iconic properties including ufc, the world’s premier mixed martial arts organization; wwe, the global leader in sports entertainment; and pbr, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year‑round, attracting more than three million fans. Tko also services and partners with major sports rights holders through img, an industry‑leading global sports marketing agency; and on location, a global leader in premium experiential hospitality.
responsibilities
* serve as the on‑floor technology lead for assigned areas (e.g., front‑of‑house, back‑of‑house, premium spaces, control rooms).
* work with and support the sr. Venue technology manager in the overall planning, design, delivery, implementation, testing, operation, decommissioning, and reinstatement of all technology services and solutions required at their assigned competition or non‑competition venue(s).
* contribute to the detailed venue project planning process for your venue(s), ensuring that the technical and operational spaces, power, network, and equipment required by technology are incorporated into the planning and executing the technology needs of our hospitality venue management teams and other fas.
* implement the overall strategy for venue operations technology (access control, production, audio/visual, and network infrastructure) to deliver a fantastic experience for our guests.
* monitor critical technology systems and proactively identify issues before they impact operations or guest experience.
* act as the first escalation point for technology incidents within assigned zones.
* respond to and resolve in‑person technology support requests during events.
* provide hands‑on troubleshooting for hardware, software, connectivity, and user issues.
* document incidents, actions taken, and resolutions for post‑event review.
* deploy, configure, and test event‑critical technology equipment.
* monitor shared or high‑use devices throughout the event.
* perform quick swaps or repairs to minimize downtime.
* support vendor load‑in / load‑out activities under the direction of the senior venue technology manager.
* ensure vendors adhere to approved sows, schedules, and venue protocols.
* escalate vendor performance or scope of issues to the senior venue technology manager.
* perform system checks, testing, and setup ahead of upcoming events.
* assist with technology rehearsals, dry runs, and operational readiness reviews.
* support temporary builds, activations, and special event setups.
* assist with inventory tracking, storage organization, and asset control.
* ensure equipment is properly returned, charged, and stored after use.
* flag damaged, missing, or aging equipment for repair or replacement.
* assist with vendor scheduling, onsite coordination, and task execution.
* verify completion of vendor work and report status to the senior venue technology manager.
* support compliance with venue technology standards and policies.
* handle venue technology support requests during standard operating hours.
* troubleshoot recurring issues and assist with root‑cause analysis.
* ensure issues are documented and tracked to closure.
* maintain clear communication with the senior venue technology manager on issues of status and risks.
* provide real‑time updates from assigned areas during the event.
* contribute to post‑event incident summaries and lessons learned.
* support access control devices as needed throughout the village and venue.
qualifications
* bachelor's degree in computer science, information systems, business administration, or related field experience.
* technology management experience in on‑site / field technology support and project management, preferably in the ticket and hospitality industry with major sporting events.
* project management skills, with the ability to manage multiple projects simultaneously.
* excellent communication skills, with the ability to communicate complex technology concepts to technical and non‑technical teams.
* end‑to‑end understanding of how an integrated set of technologies delivers a smooth and efficient venue experience for guests and staff.
* demonstrated success in delivering complex, mission‑critical technology programs and managing operations through 3rd‑party vendors and large organizations.
* sound understanding of it and/or telecommunications, including wi‑fi, network cabling, and troubleshooting.
* experience in delivering production it services within a high‑availability environment for successful delivery of sla / olas.
* experience in managing third‑party suppliers in a multi‑vendor environment.
* proficient in desktop and mobile os systems such as windows, mac os, android, ios, and linux, including ms office 365.
* ability to work in a fast‑paced, deadline‑driven environment within a high‑profile international project.
* fluency in both verbal and written english is required; proficiency in spanish is preferred.
* experience working in a technology role in previous medium to large‑scale events such as world cups and/or commonwealth, euros, and olympic games.
preferred qualifications
* experience working in the ticketing, travel, or hospitality industry is preferred but not mandatory.
* experience in audio/visual systems, configuration, and troubleshooting is preferred but not mandatory.
location
this position is based in mexico city.
compensation
this role will be paid as a $40,000 mxp weekly rate, based on 40 hours per week.
per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job‑related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short‑ and long‑term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.
equal opportunity employer
tko is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding non‑discrimination in employment. Tko makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non‑discrimination in employment in every location in which the company has facilities. Tko also provides reasonable accommodations for qualified individuals with disabilities in accordance with the americans with disabilities act (ada) and applicable state or local laws.
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