.get ai-powered advice on this job and more exclusive features.compucom systems, inc. provides end-to-end it managed services to enable the digital workplace for enterprises, midsize and small businesses.
to enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that act like an owner, do the right thing, and have fun doing it!Job summarythe account support rep will work closely with the account teams and customers as a primary daily point of contact for sales support, monitor customer issues, identify potential issues, and ensure issues have an effective and efficient resolution.
this position will be responsible for supporting the sales teams with existing customers in various areas such as lead generation, communicating directly with customers, understanding customer needs and advancing the sales process.the account support rep will also assist in the achievement of sales quotas for large, complex accounts.
the ideal candidate is an individual with strong analytical skills and attention to detail with proven experience developing, building, and delivering quantitative metrics in a business context.duties and responsibilitiesprovide order processing and manage account operations for assigned accounts including but not limited to managing salesforce queue, requesting sku creation, handling rma and crb requests, responding to basic customer inquiries, and providing open order management while reviewing for accuracy and ensuring all required actions are taken.manage assigned accounts and communicate proactively with other internal teams and departments including sales, product management, finance, supply chain, warehouse, and returns as needed to ensure a smooth flow of products and services to the customer.work closely with ar/collections in various areas such as aging status for assigned accounts, solving billing and collection issues, performing root cause analysis, identifying special billing requirements, and involving required teams as needed when issues arise that impede the proper flow of orders and billing.manage product forecasting requests and inventory management with vendors to minimize aged inventory.assist account teams with set up and transition of new customer onboardings including the creation and maintenance of department/branch standard operating procedures and marketplace portal set up.support deal registration for new products deals with new or existing customers and provide maintenance of bid pricing letters with oems for assigned accounts.provide quotes directly to customers or account teams for both euc and at equipment, identifying upselling opportunities for the items that are being quoted.provide pre-sales support to the sales team by attending customer meetings, assisting sales team with determining sales opportunities, and providing technical and administrative support including product information, customer reporting, and more complex quote requests