*driving infinite possibilities within a diversified, global organization*:
provide reliable technical assistance to internal and external customers.
you will provide professional coverage of technical support helpdesk.
you will support focus on accuracy, timely feedback, and customer satisfaction.
you will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
you will build internal relationships to expedite complicated cases.
you will develop broad understanding of customer needs.
you will support the knowledge-sharing mindset, methodology, and tools.
you will help develop technical support processes.
you will ensure proper documenting and recording of all activity and communication.
you will address systemic coordination issues.
*key responsibilities*:
- facilitate issue identification and analysis
- investigate and resolve technical issues
- track requests resolution
- provide technical training
- build relationships with customers
- test products & software
- develop and share knowledge
*you must have*
- previous technical background
- extensive terminal technical experience
- field services experience
- high english level
*we value*:
- experience in the industry is preferred
- excellent interpersonal and verbal & written communication skills
- strong continuous improvement mindset, strong leadership impact
- demonstrated experience with knowledge management & call center management
- good administration skills
*additional information*:
- * job id*:hrd*
- * category*:customer experience
- * location*:av.
santa fe no 94,torre "a" piso 1,mexico city,ciudad de mexico,*,mexico
- nonexempt