Benefits and eligibility specialist (eligibility interviewer) department of economic security
your partner for a stronger arizona.
des works with families, community organizations, advocates and state and federal partners to realize our collective vision: a thriving arizona.
des serves more than 3 million arizonans.
our mission is to strengthen individuals, families, and communities for a better quality of life.
job location
division of benefits and medical eligibility (dbme)
family assistance administration (faa)
nogales field office: * north state drive, nogales, arizona
posting details
salary: $* / hourly ($38,* annually) grade: 18
closing date: march 8, *
job summary
would you like to be part of an amazing team that helps arizonans thrive? At the department of economic security (des) we strengthen individuals, families, and communities for a better quality of life. Des is looking for individuals who are committed to service, community, and teamwork.
to learn more about des please visit des.az.gov or click here to view our des video.
come join the des team! If you enjoy helping people and being recognized for your efforts, a customer service career at the arizona department of economic security (des) is the job for you.
are you ready for a rewarding full‐time position (40 hours per week) with comprehensive paid training and great benefits?
as an eligibility interviewer, you will determine eligibility for arizonans in need of nutrition assistance, medical assistance and/or temporary assistance for needy families.
this is an ideal position for an individual who is highly motivated, has decision‐making skills, and can work independently in a fast‐paced environment while providing quality interaction and communication with our clients.
this is an on‐site, in‐office position.
job duties
* provide excellent customer service in‐person and by phone to individuals and families facing challenging and personal situations.
* collect and gather information to conduct interviews to make eligibility determinations for medical assistance, nutrition assistance, and cash assistance.
* while talking to the individuals and families by phone, complete the application and interview process, by entering data on a computer and accessing multiple screens.
* adhere to agency standards measured by metrics, attendance, service levels, accuracy and timeliness.
knowledge, skills & abilities (ksas)
* knowledge of customer service practices.
* knowledge of computer navigation of various software applications, including but not limited to google suite or microsoft.
* skills in professional written and verbal communication.
* customer‐friendly, empathetic and patient approach.
* computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
* core math skills, including addition, subtraction, multiplication and division.
* ability to evaluate and make appropriate decisions (or determinations).
* access, maintain, review and interpret information.
* work independently as well as interacting with others on a team.
* review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.
selective preference(s)
* one (1) year of experience performing eligibility reviews or one (1) year of customer service experience.
* a high school diploma or ged.
pre‐employment requirements
* if this position requires driving or the use of a vehicle as an essential function of the job to conduct state business, then the following requirements apply: driver's license requirements.
* successfully pass background and reference check; employment is contingent upon completion of the above‐mentioned process and the agency's ability to reasonably accommodate any restrictions.
* all newly hired state employees are subject to and must successfully complete the electronic employment eligibility verification program (e‐verify).
benefits
* affordable medical, dental, life, and short‐term disability insurance plans.
* participation in the arizona state retirement system (asrs) and long‐term disability plans.
* 10 paid holidays per year.
* paid vacation and sick time.
* paid parental leave – up to 12 weeks per year paid leave for newborn or newly‐placed foster/adopted child.
* deferred compensation plan.
* wellness plans.
* tuition reimbursement.
* stipend opportunities.
* infant at work program.
* rideshare and public transit subsidy.
* career advancement & employee development opportunities.
* retirement – state employees must participate in asrs, the state‐sponsored retirement contribution plan and the long‐term disability (ltd) program after a 27‐week waiting period.
* the asrs defined benefit plan provides for lifelong income upon retirement.
* option to participate in a voluntary deferred compensation program to take advantage of tax‐deferred retirement investments.
contact us
for questions about this career opportunity please contact jennifer honhoinewa at *.
state of arizona is an equal opportunity/reasonable accommodation employer.
persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting *.
requests should be made as early as possible to allow time to arrange the accommodation.
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