Leadership role in spa management
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the successful candidate will drive sales targets, business objectives, and profitability while maintaining the highest standards of guest satisfaction, safety, and comfort.
* develop and implement strategic plans for spa operations aligned with resort goals.
* oversee scheduling, staffing, and workflows to maximize efficiency, productivity, and profitability.
* ensure exceptional service, resolve concerns, and design promotions, packages, and loyalty programs.
* recruit, train, motivate, and evaluate staff, fostering a professional and positive work culture.
* maintain sops, manuals, and training in service, safety, first aid, and brand standards.
* ensure cleanliness, maintenance, safety, and functionality of all areas and equipment.
* collaborate with sales and marketing on campaigns, partnerships, upselling, and revenue initiatives.
* bachelor's degree in hospitality management, business administration, wellness, or a related field.
* minimum of 8–10 years of progressive management experience in spa, fitness, and/or kids' programs within a resort or luxury hotel environment.
* demonstrated ability to lead, mentor, and develop teams; strong organizational, problem-solving, and decision-making skills.
* exceptional interpersonal and communication skills; outgoing personality with the ability to engage and connect with guests.
* proficient in microsoft office and relevant property and spa management systems.
* experience managing budgets, forecasts, and operational reports; knowledge of wellness trends, fitness programming, and children's recreational activities.
* reading, writing, and speaking proficiency in english; multilingual skills are an advantage.
* professional demeanor, strong teamwork orientation, and ability to maintain excellent relationships with colleagues and management.