Job description summary
the psp excellence manager is responsible for ensuring governance, operational excellence, change management & enhancement of the psp's customer experience.
job description
the psp excellence manager is responsible for:
1. Developing the framework (methodology & tools) to monitor & evaluate psp’s performance under biome’s scope to guarantee optimal quality of service & customer satisfaction.
2. ensuring operational efficiency and integrity of the data generated for strategic decision-making and incremental value generation & customer experience.
3. Ensuring appropriate risk management controls for psps under biome’s scope.
4. Ensuring kpi compliance among psp owners and esps amongthe psps under biome's scope. Foster change management, data management, digitalization, reporting & training underpspgovernance framework.
5. Establish biome´s pop governance & effective wow to ensure the "last mile" value delivery.
6. be a role model for leadership within & beyond business excellence & execution leveraging on lveu inspiration.
the psp excellence manager must have the following skills:
mastered:
* patient journey & disease management literacy.
* ability to translate insights into strategic actions.
* cross organizational collaboration & developed communication skills.
* project management
* performance management
* psp experience
advanced:
* process optimization
* pharma business acumen
* customer management
* adaptability & resilience
* english proficiency
* data management & digital dextricity
desired:
* project or squad lead
* business intelligence background
* medical excellence background
* omnichannelexperience
* design thinking / agile methodologies
work experience:
at least 2 yrs experience as psp/dsp manager (or coordinator) developing, implementing and monitoring these programs in strict adherence to applicable internal and external policies and regulations.
or at least 2 yrs success track of direct customer management and/or engagement (field based or field hybrid) roles in healthcare.
or at least 2 yrs experience as responsible for the management of psp performance/excellence or any similar commercial or medical excellence role.
skills desired
agility, analytical thinking, brand awareness, building construction, business analytics, cross-functional collaboration, digital marketing, marketing strategy, media campaigns, sales, stakeholder engagement, stakeholder management, strategic marketing, waterfall model #j-18808-ljbffr