Site reliability engineer (middle/senior) id*
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agileengine is an inc. * company that creates award-winning software for fortune 500 brands and trailblazing startups across 17+ industries.
we rank among the leaders in areas like application development and ai/ml, and our people-first culture has earned us multiple best place to work awards.
why join us
if you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you
what you will do
shift: monday – thursday 8am – 7pm pst (11am – 10pm est) with rotating on-call;
on call shifts: every 6 weeks, for one week as primary responder and next week as secondary;
manage alerts daily, check systems, and elevate issues as needed;
be part of a team that provides 24×7 on-call support for critical saas events;
be available in case of emergencies when team members are not available or need help;
document issues and remediation steps;
proactively create appropriate monitors in the eks/k8s ecosystem;
deploy to eks/k8s cluster using terraform and helm;
learn and maintain existing infrastructure running under docker swarm;
improve existing infrastructure health by implementing checks and scripts to correct known issues;
maintain and develop deployment code;
automate manual tasks;
implement/integrate new technologies in our cloud infrastructure;
collaborate with other teams and departments to provide the highest level of support and assistance;
apply a real customer focus when planning deployments/updates, having the customer in the forefront of the mind, and considering the impact on them before making changes;
work closely on solutions with support, customer success, migration, and professional services teams to provide the best in class saas service to our customers;
perform rca and take necessary corrective actions to prevent the recurrence of issues;
create and assign alert-related actions to the appropriate team after the investigation;
handle support requests for environment-specific actions;
identify and provide automation requirements to improve rca.
must haves
2+ years of professional experience;
experience working with datadog;
hands-on experience as an aws cloud engineer;
working knowledge of eks/terraform/helm;
working experience with docker and docker swarm;
good understanding of aws iam roles and policies;
experience logging and monitoring aws resources using cloudwatch logs;
experience working in a linux environment;
proficient in bash and/or python scripting;
a strong understanding of web technologies such as rest apis;
working experience with monitoring solutions, such as grafana and prometheus;
excellent oral and written communication skills;
customer-facing communication skills to effectively explain issues and rcas to them;
experience in product/application support for saas-based products;
understanding of apis, databases, systems architecture, and design;
designing, implementing, and operating in a devsecops;
excellent communication skills, both written and verbal;
ability to work independently as well as within a collaborative environment;
a technical aptitude with the desire to learn new and evolving technologies;
upper-intermediate english level.
nice to haves
experience with gcp or azure;
certifications: aws certified devops engineer – professional or aws certified advanced networking specialty.
perks and benefits
professional growth: accelerate your professional journey with mentorship, techtalks, and personalized growth roadmaps.
competitive compensation: we match your ever-growing skills, talent, and contributions with competitive usd-based compensation and budgets for education, fitness, and team activities.
a selection of exciting projects: join projects with modern solutions development and top-tier clients that include fortune 500 enterprises and leading product brands.
flextime: tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.
seniority level
mid-senior level
employment type
full-time
job function
information technology
industries
it services and it consulting
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