Position: it helpdesk
location: (on site) tijuana, baja california
address: av. Revolucion 993, esq, c. Salvador díaz mirón 4ta., zona centro, 22000 tijuana, b.c.
about the role
we are seeking an it help desk technician (level 1) to join our team in tijuana. This role is ideal for someone passionate about technology, customer service, and solving technical challenges. You will provide first‑level support to internal users, ensuring efficient and timely resolution of it incidents to keep operations running smoothly.
what you’ll do
* provide first‑level support for hardware, software, and network issues
* troubleshoot incidents via remote tools or in person
* document cases and resolutions in the ticketing system
* support employee onboarding/offboarding (accounts, email, vpn)
* configure and deploy computers, phones, and peripherals
* perform basic maintenance, updates, and hardware replacements
* promote it best practices and security awareness
* monitor it assets and report issues
* ensure compliance with it security policies and standards
* bachelor’s in it, computer science, or related field, or equivalent technical experience (preferred)
what we’re looking for
education
bachelor’s in it, computer science, or related field, or equivalent technical experience (preferred)
skills & knowledge
* pc troubleshooting, windows os, ms office, remote tools, ticketing systems
* basic networking, vpn, active directory, endpoint security
* strong communication and problem‑solving abilities
* ability to lift 30–40 lbs (pc equipment)
experience
* 6 months – 1 year in it support or help desk (preferred)
certifications
* comptia a+ or similar (preferred)
schedule (pst)
* monday–friday: 11:00 am – 8:00 pm
* saturday–sunday: 7:00 am – 4:00 pm
* days off: wednesday & thursday
why join us?
* ✨ work in a growing it environment
* ✨ hands‑on experience with real operational impact
* ✨ opportunity to develop technical skills
* ✨ supportive and collaborative team
all applicants will be considered based on their qualifications, experience, and skills relevant to the position. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by applicable law.
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