We are a transnational company with operations in Mexico, Ghana, the Philippines and the United States. Our offices **in Mexico are located at Concentro**, in Zapopan, Jalisco.
**DELIVERY MANAGER**
**Benefits**:
- Schedule monday to friday 8:00am - 5:00pm (1 luch hour)
- ** Salary $25,000 MXN before taxes**:
- Food vouchers
- Saving Fund
- HMO (Insurance of major medical expenses)
- 14 days of vacations
- 13th month payment (You will receive 30 days of "aguinaldo")
- Referral Program
- Free parking
- Payment every friday
**Requirements and Skills**:
- Advanced english
- Proven experience in a Delivery Manager or similar role within the outsourcing industry.
- In-depth knowledge of service delivery processes and project management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Results-oriented with a focus on continuous improvement.
- Proactive problem-solving skills.
- Bachelor's degree in Business Administration, Project Management, or a related field (preferred).
**Responsibilities**:
- Ensure adherence to project timelines, quality standards, and client expectations.
- Collaborate with cross-functional teams to optimize delivery processes and resolve challenges.
- Facilitate communication and coordination between different internal departments.
- Implement and monitor quality assurance measures to guarantee the delivery of services at the highest standards.
- Conduct regular reviews to identify areas for improvement in service delivery.
- Work closely with clients to understand their expectations and address any concerns.
- Proactively seek feedback and implement changes to enhance client satisfaction.
- Establish and monitor key performance metrics related to delivery efficiency and client satisfaction.
- Prepare regular reports for management, highlighting performance and improvement areas.
- Lead and inspire a high-performing delivery team, providing guidance and support.
- Foster a collaborative and results-driven team culture.
- Identify opportunities for process improvements and implement best practices.
- Stay informed about industry trends and integrate relevant advancements into the delivery process.