*key responsibilities*
- configure software systems.
- manage service level onboarding targets and ensure business objectives are met from a time to revenue perspective.
- work on as many as 10 different small to medium customer onboardings at one time.
- assist with testing solutions including remote connectivity to help ensure successful onboarding
- create and maintain knowledgebase documentation for the department
- other duties as assigned by manager.
*background and skills*
- bachelor's degree, or equivalent experience
- familiarity with microsoft, microsoft outlook, microsoft power point required.
- documentation skills are required.
- basic sql
- advanced excel (pivot tables, vlookup, charts)
- strong work ethic & people skills required.
- ability to multi-task with attention to detail and deadlines required.
- ability to identify, research and evaluate technical problems in a timely fashion required.
- ability to analyze issues and escalate urgent problems to the development team lead required.
- familiarity with web-based software / saas customer onboarding/integration required.
- demonstrated excellent english communications skills (written and oral) required.
- experience working in a dynamic team environment required.
- ability and willingness to learn required.
*nice to have skills*
- oil and gas industry experience is a plus.
- knowledge of visio is a plus
- knowledge of under grounds storage tanks and associated lines and sensors is a plus
- knowledge/familiarity with fuel inventory management is a plus
- knowledge of environmental compliance for underground storage tanks is a plus.
- knowledge of products, systems and techniques currently used by the company (i.e. Is360, ingauge, bitmapping, fms, vontier business systems) a plus
- strong second language skills a plus
- prior experience conducting remote, web-based training is a plus
- prior experience with international accounts/customers is a plus
- *personal trait profile*
*quality first*: plan & execute accurate, complete, timely and reliable work.
integrity never compromised.
*respect for people*: appreciates diversity in experience, heritage, education, organization level and gender.
*management by fact*:gathers, analyzes and summarizes data to draw rational, fact-based conclusions.
*blameless*:seeks root-cause solutions and fixes processes rather than finding someone to blame.
*teamwork*:collaborative with customers, suppliers & associates at all levels towards mutual objectives.
ability to work as an individual contributor and as a team member in a fast-paced, multidisciplinary environment.
*sense of urgency*: high energy, bias for taking action.
spontaneously recognizes and resolves issues.
possesses sense of urgency regarding on time performance.