East west is looking to add a talented and enthusiastic director of program management to the team.
the director of program management leads a team of program managers to deliver customer satisfaction, drive account growth, and ensure profitability.
responsible for retention, risk mitigation, and site-level financial and operational performance while fostering a high-performing team aligned with east west's vision and values.
customer relationship management act as the primary escalation point for customer issues; support pms in resolution.
build and maintain senior-level customer relationships aligned with east west's capabilities.
manage customer contracts for accounts without global account managers; support onboarding for new customers and programs.
commercial performance growth ensure accurate management and reporting of customer forecasts.
monitor pricing strategies and support rfqs, quotations, and proposals.
contribute to annual budgeting and monthly forecasting with business unit and hq leadership.
customer experience satisfaction support team member growth.
represent the business unit in senior management meetings.
partner with finance to optimize contract and product profitability.
define and track kpis (customer satisfaction, budget adherence, timelines, risk management).
bachelor's degree in business, engineering, or related field (or equivalent experience) ~* years of program/account management experience with direct customer interaction ~ familiarity with financials, budgeting, and forecasting preferred ~ proficiency in ms office (especially excel and powerpoint); salesforce experience required ~ we are an equal-opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
east west is a global manufacturing services company focused on the realization of products, from design through distribution.
as an integrated team of designers, engineers, and specialists in onshore, nearshore, and offshore manufacturing, we offer a seamless path to scale and an exceptional speed-to-market strategy while driving down costs and adhering to the highest quality standards.
we are one integrated family, working together to support our customers throughout the entire product lifecycle.