A reception manager oversees reception operations to ensure that team members are prepared and well‐informed to deliver our guests an exceptional experience from check‐in through check‐out.responsibilitiesas reception manager, you will oversee reception operations to ensure that team members are prepared and well‐informed to deliver our guests an exceptional experience from check‐in through check‐out.
a reception manager is responsible for managing the first impressions of our guests and therefore must perform the following tasks to the highest standards:oversee the entire front office operation to maintain high standardsevaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvementensure regular and vip guests are recognised and that the reception department operates with a sales attitude and promotes the hotel brand's loyalty schememaximise room occupancy at best rates and use up‐selling techniques to promote hotel services and facilitiesset reception departmental targets and objectives, work schedules, budgets, policies, and proceduresmonitor the appearance, standards, and performance of the front office team members with an emphasis on training and teamworkensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practicesmaintain good communication and working relationships with all hotel departmentsmonitor staffing levels to meet cover business demandsconduct monthly communication meetings and produce minutesmanage staff performance issues in compliance with company policies and proceduresrecruit, manage, train and develop the reception teamact in accordance with policies and procedures when working with front of house equipment and property management systemsassist with other departments, as necessaryqualificationsreception#j-*-ljbffr