It help deskthis role is essential in bridging complex software solutions with end users, offering both reactive support and proactive system maintenance. Candidates will engage in troubleshooting and problem-solving, ensuring uninterrupted flow of business operations. This position blends technical knowledge with exceptional customer service, making the individual indispensable in today’s technology-driven environment. Applicants must possess a deep understanding of technical products and demonstrate clear communication abilities, tailored to the unique needs of userswhat you will do?Diagnose and troubleshoot software and hardware issues ensuring system functionalityprovide accurate customer support using phone, email, or chat to resolve issues effectivelyescalate unresolved complex technical problems to expert staff as part of the resolution processinstall and configure computer systems and applications for optimal company operationmaintain customer satisfaction and operational continuity through clear communicationskillsproficiency in network troubleshooting and configuration for seamless connectivityenglish fluent - french fluentexpertise in operating systems for effective software manipulation and usabilitycompetence in database management and sql for efficient data handling and manipulationability to use scripting and automation to streamline support and maintenance processesknowledge of cloud services for functionality and security within virtual environments