Ayer
company description
jellyfish is your digital partner. We support and drive digital transformation by providing the right technology, strategy and training.
with offices across the globe, we are focused on increasing our network, client base and digital services to the biggest brands on the planet.
we are ‘one jellyfish’, we know how important it is not just to have the best people in the world working with us, but to also recognize and reward this talent. What’s stopping you from joining our award winning team?
equal opportunity employer: jellyfish is committed to making adjustments in our recruitment process to enable you to demonstrate your full potential. Should you require reasonable accommodation, please fill out the form here.
senior client partner manager
hoy
client engagement & strategic partnership specialist
* manage a portfolio of client partners, including subsidiaries under large holding companies. Lead structured weekly check-ins, provide proactive recommendations, and build trust-based relationships to drive business growth.
campaign management & operational expertise
* act as liaison between client teams and ad operations; manage ticket submissions and qa deliverables. Utilize tools like slack, salesforce, and trackers to ensure smooth workflow and issue resolution.
insight generation & optimization strategist
* analyze campaign performance data to identify key insights and areas for optimization. Translate metrics into clear, actionable recommendations and deliver reporting narratives that align with campaign goals and strategy.
internal collaboration & workflow development leader
* partner with product, marketing, and engineering teams to surface client feedback and shape improvements. Help standardize evolving workflows in coordination with process teams.
performance metrics
* volume of work (by case type, reason, and region). Average handle time for support and operational tasks. Qa scores for campaign accuracy, strategy, and delivery timeliness. Monthly csat scores from client partners evaluating deliverables and communication.
requirements
* a minimum of 3 years' experience in customer success, account management, ad ops, or a similar client-facing role. Proficiency in salesforce, google sheets/excel, slack, and customer support platforms (zendesk, outreach.io). Strong problem-solving and communication skills. Ability to manage complex workflows and shifting priorities.
senior manager, customer success manager
ayer
job category customer success
about salesforce
we’re salesforce, the customer company, inspiring the future of business with ai+ data +crm. We help companies blaze new trails and connect with customers. The frontline manager role ensures a team of 8-15 customer success managers delivers a premium signature experience, collaborates across salesforce and internal partners, and grows executive relationships while managing risk.
responsibilities
* lead and develop a team of customer success managers and ensure allocation of resources to deliver the signature customer experience.
* lead execution of signature offers for designated clouds with a focus on customer satisfaction and success metrics.
* develop executive relationships, address customer issues, and improve value from signature investments.
* identify high-risk customers and coordinate with internal teams to take corrective actions.
* partner with account executives and salesforce teams to ensure cohesive relationships; collaborate with renewals and success plan sales for renewals and growth.
* ensure activities align with signature offer and account success goals; foster team growth and career development.
preferred qualifications
* 5+ years in frontline leadership in customer success; experience leading customer success teams with customized experiences.
* ability to drive cross-functional collaboration and c-level conversations.
* experience with risk management and driving key customer success metrics.
* proficient in crm tools (hubspot, salesforce), slack, and airtable; knowledge of one or more lines of business.
nice to have
* workday experience.
partner operations manager, creator success ops
ayer
minimum qualifications
* bachelor’s degree or equivalent; 2 years in technical project management or a customer-facing role.
* experience with industry advertising solutions or ad tech ecosystem.
* fluent english and spanish to engage with local stakeholders.
preferred qualifications
* proactive, innovative mindset; ability to scale initiatives.
* strong troubleshooting and communication of complex topics; ability to manage multiple projects and priorities.
about the job
* you will provide youtube partner support across spanish-speaking latam, becoming a product expert, troubleshooting issues, and advocating for partners to cross-functional teams to improve tools and processes.
* you will collaborate with partner-facing teams to add value, improve partner happiness, and drive growth.
responsibilities
* troubleshoot technical issues to maximize partner performance.
* consult with internal stakeholders and share insights for partner growth; identify key metrics and streamline operations by removing bottlenecks.
equal opportunity
google is proud to be an equal opportunity workplace and affirmative action employer. See google’s eeo policy and accommodations form for applicants.
senior human resource business partner
hoy
job title: hr operations specialist
this role provides support and guidance within human resources, managing day-to-day hr operations and ensuring task execution.
you will:
* process and quality-check hr transactions (new hires, data changes, terminations/retirements, earnings/deductions).
* resolve tier 2 & 3 issues related to leave, payslips, unemployment claims, benefits, etc.
you will have the opportunity to:
* escalate non-transactional issues, maintain slas, supervise activities, train and develop team members, provide feedback, and respond to escalations.
key requirements
* ba or equivalent; minimum 2 years in hr operations/change management.
* experience with ess portal; bilingual english/spanish.
* knowledge of hr policies, employment laws; proficient in hr platforms (peoplesoft, workday).
nice to have
* workday experience.
senior account manager - strategic client success
ayer
senior account manager - strategic client success: remote (us time zones preferred) | full-time
overview
drive outcomes, deepen partnerships, and deliver long-term value. Manage post-sale relationships across a portfolio of high-value b2b clients, overseeing onboarding, adoption, and growth for ai-powered solutions.
what you’ll do
* manage full post-sale lifecycle: onboarding, adoption, expansion, renewal.
* build relationships with decision-makers and end users; conduct regular success reviews.
* identify growth opportunities and collaborate with sales on upsell strategies.
* be the voice of the customer internally and track activities and risks in crm.
what you bring
* 3-5+ years in account management/customer success/strategic partnerships.
* experience with b2b saas and complex workflows; strong communication and stakeholder management.
* crms (hubspot, salesforce), slack, airtable familiarity.
why join
* fully remote ai company with fast growth; shape a high-impact customer success function.
* work with forward-thinking clients and influence product direction through client insights.
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