Responsibilities
- Substantial understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.
- Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required. Generates and distributes contract summaries when required.
- Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.
- Work with Finance to process customer invoices, return orders and credit & debit memo requests.
- Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs;).
- Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
- Create and maintain special tracking and customer reports.
- Negotiate pricing/fees, for product.
Qualifications you must have
- Bachelor’s degree in business administration or related.
- Minimum 2+ year of experience in Supply Chain roles and position related experience.
- ERP experience-SAP Sales & Distribution Module
- Order Entry and order administration experience.
- 90% English level- Proficiency and fluency English Skills.
- Problem solving skills.
Preferred
- Preferable advanced knowledge in Microsoft (Word, Excel, PowerPoint).
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.
Please be aware of our location: Manuel Gomez Morin #3200 Col. Rancho Hermanos Fuentes, Mexicali, Baja California 21190, México
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📌 Customer Service Sr Analyst- Avionics- 1st Shift
🏢 Collins Aerospace
📍 Mexicali