Description
the project manager is a key player in managing tracking and communicating the progress of projects and in ensuring the quality delivery of implementation services. From initiation through to completion the project manager will be responsible for planning customer-specific engagements managing development and completion of any adhoc business requirements including the signoff process managing the execution of deliverables while controlling scope executing the change management process when needed and ensuring timely resolution of discrepancies and project roadblocks. The project manager will manage multiple concurrent projects and will work with various resources within a matrix environment.
interpersonal skills
* strong written and verbal communication skills
* strong presentation skills
* ability to establish credibility and rapport with internal and external stakeholders
* ability to work within project teams and collaborate cross-departmentally
* ability to communicate effectively with functional and technical resources
* excellent client management skills and the ability to work with customers to develop and manage a project plan
soft skills
* understanding of common industry standard business practices such as erp sfa/crm or ecommerce
* understanding of different industries and how netsuite applies to the customers business practices
technical skills
* mastery of microsoft office products
* experience with the following applications is a plus: quickbooks great plains upshot act goldmine mas 90 siebel oracle sap peoplesoft jd edwards netsuite (preferred)
education
* bachelors degree preferably in accounting or management information systems
* bachelors degree graduate of 4-year course
professional experience
* 5 - 7 years experience in systems applications consulting either internally via an it organization or externally with a consulting firm or software provider.
* 2 5 years experience in project management including developing work-breakdown structures and project plans most notably in microsoft project.
* solid experience in change management and business process mapping in support of a major is/it initiative
responsibilities
project portfolio management
* manage multiple concurrent projects ensuring quality on-time and on-budget implementations
* plan manage and communicate the progress of the project achieving project milestones and maintaining momentum of the project
* utilize a mix of global resources within a matrix environment
* utilize netsuites project management methodology to drive implementations to successful completion ensuring highest degree of customer satisfaction
* manage expectations with the customer in regard to:
o project scope
o netsuite ps delivery model
o stakeholder roles and responsibilities
o timelines
o escalation and change management
o communication and risk management plans.
* facilitate resolution of issues and roadblocks
* responsible for final presentation and signoff of key milestones and deliverables such as project kickoffs project plans change orders and status reports
* perform post go-live summary analysis on completed projects and share with relevant departments internal.
problem solving
* demonstrated experience in translating customer business requirements into workable business solutions either as software solutions or as re-engineering initiatives
* quickly assesses customer needs develops innovative plans to solve complex business workflow and implements these plans in the netsuite environment
* understands theories concepts principles and techniques to handle most situations without guidance
* documents troubleshoots and escalates support issues outside defined parameters
* possesses a passion for helping customers find creative ways to more effectively run their businesses
autonomy
* utilizes project resources to complete on-time and on-budget projects securing customer references in the process
* key player in managing tracking and communicating the progress of projects and in ensuring the quality delivery of implementation services.
decision making
* planning customer-specific engagements managing development and completion of the business requirements development review and signoff process managing the execution of deliverables while controlling scope executing the change management process when needed and ensuring timely resolution of discrepancies and project roadblocks makes ultimate decisions that affect the customers business
* ability to influence customers to modify current business processes to match industry leading practices
ability to manage scope and expectations with the customer
qualifications
career level - ic3
required experience:
senior ic