Alliance virtual offices provides flexible workspace solutions to support remote entrepreneurs and businesses. Our offerings include virtual offices, live receptionist and virtual phone plans, meeting room rentals, and access to shared workspaces. Through a network of workspace providers in the coworking industry, whom we call "partners," alliance creates a marketplace where our clients can find business solutions to meet their needs.
we are looking for a partner success specialist we believe the best candidates should enjoy interacting with others, have excellent english, can follow, and create detailed processes and seek to be an integral part of the company.
as partner success specialist, you'll manage key relationships with our workspace partners, helping them succeed as service providers within alliance's network. By fostering strong, long-term relationships, ensuring partner satisfaction, and supporting their growth, you will help alliance become both their best partner and largest client. You'll collaborate across departments to deliver exceptional partner experiences, driving revenue and growth while maintaining service excellence. This is a business-to-business (b2b) role where you'll focus on nurturing strong partnerships and driving measurable success for both alliance and our partners.
alliance offers the perfect opportunity to learn, thrive, and grow. We seek to provide a great place to work through our core focus on respect, honesty, transparency, trust, and integrity. These values are very important to the growth and success of every individual on the team, and we all work together to make it happen.
the candidate is expected to be highly fluent in english, both written and spoken.
what you'll do:
* own the partner success journey: take full responsibility for the partner success lifecycle, embedding a "success mindset" into every touchpoint, from onboarding through long-term collaboration.
* onboard new partners: seamlessly integrate new partner centers into the alliance ecosystem by ensuring smooth onboarding and alignment with our values, services, and operational goals.
* support early success: help partners meet their initial 90-day goals by driving client acquisition and supporting their revenue growth strategies through data-driven insights and best practices.
* curate the partner network: conduct regular internal audits and analyze performance data to maintain a high-quality partner network. Recognize top-performing partners and strategically remove underperformers.
* consult on market strategies: provide partners with data-backed recommendations on pricing, promotions, and market positioning through benchmarking and competitive analysis to maximize their success.
* identify and leverage industry trends: stay ahead of industry developments and trends to provide valuable insights and consulting services to partners. Collaborate with the marketing team to ensure these insights drive content creation and partner-centric initiatives.
* cross-functional collaboration: partner with the marketing, sales, and client success teams to co-create promotional campaigns, improve partner service offerings, and ensure a consistent and superior client experience across the network.
* ensure data accuracy and service promotion: maintain up-to-date partner information to ensure accurate representation in our marketing, sales, and success channels, allowing seamless promotion of partner services.
* foster long-term relationships: build and nurture lasting relationships with partners, ensuring that we meet alliance's internal service delivery goals.
* monitor and measure performance: regularly track partner performance against slas and other key metrics. Use data to provide actionable recommendations to partners, helping them meet and exceed their targets.
* explore growth opportunities: identify opportunities to integrate partner-provided services and enhance the overall partner ecosystem. Contribute ideas to improve partner quality, expand service offerings, and drive profitability.
experience and skills:
* bachelor's degree in business, marketing, or a related field.
* 8-10+ years of experience in account management, business development, or customer success roles.
* experience in coworking, commercial real estate, or hospitality is required.
* strong experience with crm systems (hubspot preferred) and data analysis.
* excellent communication, relationship management, and consulting skills.
* strategic thinker with the ability to identify industry trends and drive business results.
* ability to work both independently and collaboratively.