Company description
rui has over three decades of experience in delivering strategy and technology solutions through outsourced customer experience management and demand generation. As experts in customer engagement and brand loyalty, rui works across numerous industries to support operations with tailored strategies. By combining advanced technology, streamlined processes, and skilled talent, rui enhances customer interactions at every stage of the journey. Our commitment to excellence is seen in the customized solutions we develop to help clients foster meaningful customer relationships.
job description
we are seeking an experienced bpo recruiter to manage high-volume, agent-level hiring for our contact center operations in mexico city. This role will be responsible for recruiting service agents within defined timelines while ensuring quality and compliance with hiring standards.
key responsibilities
execute end-to-end recruitment for high-volume, agent-level bpo roles
source candidates through job boards, social media, referrals, and walk-ins
screen, interview, and coordinate hiring decisions with operations
manage candidate pipelines and meet aggressive hiring targets
schedule interviews, follow up with candidates, and support onboarding
maintain accurate recruitment tracking and reports
requirements
1–3 years of high-volume recruitment experience (bpo/contact center preferred)
proven ability to hire multiple roles simultaneously under tight deadlines
strong communication and organizational skills
familiarity with local labor market and sourcing channels in mexico city
ability to work fully onsite
ability to work independently as well as part of a team (promote positive work environment)
excellent english communication skills (professional demeanor); written & verbal.
proficient in multi-tasking
ability to build rapport with customers, empathy, responsiveness, and patience
the ability to thrive in a fast-paced environment in which change, and ambiguity are prevalent
what we offer
stable, onsite role with growth opportunities
fast-paced, results-driven work environment
exciting work environment
competitive base pay + bonus
food vouchers
all employee benefits the law provides
paid time-off
job type: full-time
base salary: $20,* mx to $24,000 pesos gross per month
education
high school or equivalent (required)
job type: full-time
language
english (required)
work location: in person
job type: full-time
ability to commute/relocate
, del valle centro, cdmx: reliably commute or planning to relocate before starting work (preferred)
experience
call center recruitment: 3 years (preferred)
work location: in person
interested please e-mail your updated resume in english to: *
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