Strong interpersonal and communication skills and a service-oriented disposition.
- self-driven and accountable.
- empathy, friendliness, customer focus, patience, adaptability, collaboration.
- innovation, creativity and problem-solving skills.
- flexibility to adapt to a changing environment.
- proficiency in microsoft office 365.
- bachelor's degree.
- fluent english - written/listening/speaking
- handle incoming calls and customer requests professionally and courteously.
- clear understanding of ford credit products and services to properly guide the customer and provide correct and precise information.
- provide a timely follow-up on customer needs that cannot be resolved immediately and ensure they are resolved within the established timeframe.
- analyze information from received requests to propose process improvements.
- foster a culture that ensures quality, safety, and respect are maintained.
- maintain accurate records of customer interactions (agreements, inquiries, and actions) within the system.
- proactively contributes to teamwork to achieve the department kpi’s
- demonstrate excellent handling skills and customer relationship.