Delivery area manager, last mile operations
amazon is looking for high-potential leaders who are ready to own their impact in amazon operations as experienced managers. As a front-line leader, you will invest in others and develop a people-focused leadership style while mastering the tools, processes, and operations that have created amazon’s customer-centric approach. If you want to be involved in defining the future of online retail, and are dynamic and organized, join our team in amazon operations.
a delivery area manager leads a team of shift managers and associates in daily management at the delivery station, including meetings, training sessions, assigning job duties, and communicating with stakeholders including management representatives and their functional teams. This role may manage a site and/or complete areas/shift, as well as support functions and external stakeholders.
(job specifics) this role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts. Ability to work overtime during peak season and as needed.
key job responsibilities
* day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of amazon orders direct to customers.
* lead a team of process assistants and delivery service providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with dsps including management representatives and their drivers.
* ensure a safe workplace, properly trained people, and that their needs are addressed so they can focus on their jobs.
* lead change at internet speed; innovation has made us the global company that we are today.
* route shipments within the amazon logistics coverage area.
* support and assign job duties to process assistants.
* adapt to sudden changes and growth according to operational necessities.
* track and monitor sorting operations and drivers’ dispatch.
* review the operational forecast and determine productivity requirements for sort operations; manage a team group to meet all building goals.
* support all safety programs to ensure a safe work environment for all associates and delivery service providers.
* proactively identify and lead process improvement initiatives and lean tools.
a day in the life
you’ll work on a shift pattern at one of our sites, ensuring it is as productive as possible. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll oversee process improvements within your area and drive implementation. A typical day is varied, including routine team management, daily operational responsibilities, process improvement, and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.
about the team
amazon logistics, or amzl, handles “last mile” delivery duties in partnership with third-party distribution businesses. We use creative thinking and continuous improvement initiatives to get millions of physical products into customers’ hands. Our goal is to make the delivery experience smooth and to roll out global delivery solutions for concepts like amazon fresh, prime now, and amazon restaurants.
there are two sides to what we do. Our “under the roof” associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as many of our people work through the night. We focus mainly on operations, with 24/7 shifts in most locations.
meanwhile, our “on the road” team works with amazon flex—a network of delivery contractors. We continually raise the bar for customer experience with new, innovative delivery services and look for ways to overcome industry-wide logistics challenges while reducing our carbon footprint, supported by a portfolio of cutting-edge vehicles (including electric vehicles) and technology.
inclusive team culture
at amazon we embrace differences and are committed to furthering a culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 leadership principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
work life balance
we believe striking the right balance between personal and professional life is critical to happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between work and personal lives.
mentorship & career growth
we are dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we celebrate knowledge sharing and mentorship. We care about career growth and strive to assign projects that help each team member develop into a well-rounded professional.
basic qualifications
* bachelor’s degree or equivalent, or 2+ years of amazon (blue badge/fte) experience
* 2+ years of employee and performance management experience
* ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
* english fluency (c1+)
* 5+ years of general experience
preferred qualifications
* 1+ years of performance metrics, process improvement or lean techniques experience
our inclusive culture empowers amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the amazon.jobs content page for accommodations. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.
amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
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