*remote call center agent - insurance verification specialist*
*work from home (tijuana, baja california)*
*full-time | 3-month contract with possibility of extension*
*monthly salary: $21,750 mxn*
*help patients navigate their coverage — all from home*
are you detail-oriented, organized, and experienced in the world of healthcare insurance? We’re hiring a *remote insurance verification specialist* to support our u.s.based medical offices by confirming patient benefits and verifying insurance coverage before treatment.
If you have experience with emr systems, enjoy solving problems, and thrive in a structured remote environment, this might be the perfect fit. _(huge plus if you’ve worked in medical billing, patient access, or prior authorizations!)_
*what you’ll do*:
- verify patient insurance eligibility and benefits through online portals or direct calls to payers.
- confirm coverage for specific procedures, services, and treatments based on provider requests.
- accurately document copays, deductibles, coinsurance, and any authorization requirements.
- obtain and track prior authorizations or referrals when needed.
- update patient records in the emr system with verified insurance data.
- communicate with patients regarding their coverage, financial obligations, and answer insurance-related questions.
- collaborate with clinical, billing, and administrative teams to ensure timely and accurate patient care.
- identify and resolve any inconsistencies in insurance information before the date of service.
*what we’re looking for*:
- must live in *tijuana, baja california*:
- *advanced english fluency (c2)* — both written and spoken
- *1+ year of experience* in insurance verification, medical billing, or a healthcare-related call center
- comfortable working with emr/ehr systems and insurance portals
- knowledge of u.s. insurance plans (hmo, ppo, medicare, medicaid) and medical terminology
- familiar with *hipaa compliance* and patient privacy regulations
- detail-oriented with strong organizational and problem-solving skills
- clear communicator with a patient-first attitude
*what we offer*:
*compensation & bonuses*:
- monthly salary of *$21,750 mxn*:
- *performance bonuses*: based on attendance, punctuality, and productivity
*benefits & perks*:
- full *work-from-home* flexibility
- supportive team culture and u.s.based client
- opportunity for contract *extension and growth*
tipo de puesto: tiempo completo, por obra o tiempo determinado, por periodo de prueba
duración del contrato: 3 meses
sueldo: $21,750.00 al mes
beneficios:
- apoyo para estudios
- aumentos salariales
- días de maternidad superiores a los de la ley
- días de paternidad superiores a los de la ley
- días por enfermedad
- opción a contrato indefinido
- programa de referidos
- trabajo desde casa
- vacaciones adicionales o permisos con goce de sueldo
pregunta(s) de postulación:
- vives en tijuana, baja california?
Experiência:
- campañas médicas?: 1 año (obligatorio)
idioma:
- inglés? (obligatorio)
lugar de trabajo: empleo remoto