*job details*
*what you will do?
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*serve as a single point of contact for sales and field operations for north america applied equipment contracts from receipt of order to delivery of equipment, providing proactive and supportive solutions via daily interaction with sales and field operations, manufacturing, product management, marketing, accounting, and logistics.
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*how you will do it?
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- *communicate with factories, and field offices to ensure shipments are arranged per the customer's requirements and to the customer's satisfaction.
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- *monitor orders and expedites factories to prevent delays that would incur additional costs to either the customer or johnson controls for late delivery.
work with sales to resolve order problems identified by contract engineering or factory order edit departments.
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- *follow-up on outstanding hold issues daily to clear as soon as possible and complete processing.
issue special shipping instructions to manufacturing plants and third party suppliers.
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- *expedite and /or coordinate domestic trucking companies on deliveries to customers.
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- *coordinate input of answers or information in ibs comments as received from the factories and / or transport carriers to ensure field office's questions are answered.
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- *maintain and ensure the ongoing accuracy of information in ibs to be used by the factories.
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- *reduce the days between product delivery and sales recognition for fob destination shipments.
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- *review orders configured in york works as needed for technical information and contact marketing or product management on behalf of field offices to resolve york works problems.
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- *stock chiller processing*:
- *verify stock chiller is still available*:
- *notify and expedite receipt of customer purchase order within 24 hours when the same stock unit is required by two or more offices*:
- *notify master scheduler of sale so the unit is marked sold and removed from the stock list to prevent any duplicate orders.
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*what are we looking for?
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- *associate's or bachelor's degree in a relevant discipline plus 2 years servicing internal or external customers is required.
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- *a minimum of 5 years servicing internal or external customers is required if non-degreed.
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- *experience in using u.s. Uniform commercial code.
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- *a demonstrated superior telephone personality is required, along with excellent organizational, verbal, and written communication skills.
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- *the ability to work effectively and independently in a high-volume, fast-paced environment is essential.
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- *exposure to business-based systems, such as oracle, is preferred.
must have the capability and desire to learn new technologies as required.
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- *manage production planning and scheduling for on-time delivery*:
- *daily meetings to prioritize and plan production activities to maintain on-time delivery*:
- *generate daily reports to identify and address problems related with productivity or materials.
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- *communicate the status of job orders to customers on a regular basis*:
- *prepare monthly shipment, production and inventory days report for the financial budget.
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- *lead the order fulfillmet team to meet kpis: product availability, inventory goals, on-time delivery, order cycle time.
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