*responsibilities*:
- own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction
- establish a trusted and strategic advisor relationship to help drive the continued value of our product
- maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
- communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- maintain existing customer success metrics and data
- serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
- review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
- facilitate interaction and workflow between project team members to ensure timely deliverables
- collaborate, problem-solve, and/or strategize upcoming client meetings with team members
- work with the sales and marketing team to develop case studies
*requirements*:
- exceptional written and verbal communication skills.
- someone who is ready to take initiatives and is self-driven
- someone who is detail oriented.
*timings*:
9 am cst - 6 pm cst
*how we work ?*
- microsoft teams is our go to tool for daily communication
- we conduct daily standups and team meetings over teams
- we encourage open discussion and debate, and place tremendous value on ownership and founder mindset.
- we value: design + amazing ui/ux, documentation, to-do lists and data based decision.
- we're distributed but not alone! We might be working around the world but we believe in the value in getting to know each other outside of working hours
- we get together for a bi-weekly townhall and frequent destressing session with a certified healer!
*perks and benefits*:
- 100% remote workplace model
- health insurance
- top performers eligible for attractive equity options
- mental health consultations.
- company sponsored upskilling courses
- growth hours: 40 hours every year
- the chance to give back with 40 hours for community causes
- fun company retreats twice a year
- access to a financial advisor
*salary*: $8,000.00 - $12,000.00 per month
ability to commute/relocate:
- mérida, yuc.: reliably commute or planning to relocate before starting work (required)