People analytics, analyst (xico)

position summary

in this role you will support the people team with their data needs. Reporting to the people analytics manager, you will create and maintain all people reports in successfactors and other hr systems of record. Focus will be on maintaining system availability and user access as well as continuous improvements that deliver automation, simplification, and standardization of hr processes to reduce manual administration work. You will collaborate with hr and teammates to ensure hr data quality is high and system usage is consistent.

responsibilities

• people data reporting: respond to people data reporting requests in a timely manner, using servicenow to keep requestors informed on progress; manage transition from legacy successfactors reporting (canvas & table) to story reporting; support people analytics activity by providing data and analysis as needed.
• data health: improve hr data quality and support hr data stewards in maintaining critical successfactors fields; enhance users’ knowledge of systemized hr processes, share documentation, deliver individual training and workshops.
• continuous improvement: support continuous improvement of hr systems as part of the raise workstream, working on hr system enhancement activity; involved in hr system updates, reviewing change documentation and testing new functionality.

key accountabilities

• create hr data reports, analysis and insights as needed.
• support people analytics activity by providing and validating hr data.
• transition current legacy successfactors reports (table and canvas) to story reporting.
• maintain systemized hr process documentation.
• provide support and training to hr system users to ensure data health is of high quality.
• provide tier 0/i hr systems technical support for users, including researching and resolving issues.
• help maintain data health in all hr systems by sharing documentation and best practice with users.
• review and test semi-annual successfactors releases for reporting module.
• diagnose and troubleshoot hr systems issues.
• support hr system enhancement activity, including requirements gathering, configuration, testing, training and support of users.
• gather and respond to feedback to identify and deliver continuous improvement activities in support of raise.
• any other duties and responsibilities as assigned.

required skills and experience

• minimum 2 years of related hris experience, ideally sap successfactors.
• highly proficient in successfactors reporting, especially story reporting.
• experience with using a ticket management system, preferably servicenow.
• experience with hr systems optimization projects would be an advantage.
• ms office suite proficiency.
• clear, thoughtful verbal and written communications.
• ability to think proactively and manage multiple priorities.
• high attention to details and ability to maintain confidentiality.
• technical affinity and ability to understand systemized processes.
• teamwork and interpersonal skills with teammates in all global regions.
• advanced english skills.

employment information

• seniority level: entry level
• employment type: full-time
• job function: human resources, analyst, and administrative
• industries: human resources services and it services and it consulting

equal employment opportunity

we are an equal opportunity employer. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that's open to difference.