Ruane attorneys is a growing criminal defense firm with offices in shelton and new britain. Our office environment is friendly, but fast paced.ruane attorneys is hiring the right person for a fully remote international client intake specialist position at our firm.client intake specialist handles interviews and intake lawyer support. This requires phone contact with prospective clients.candidates should enjoy working with people and have the ability to understand and respond to the needs of clients and potential clients. Candidates should enjoy a fast-paced environment, work well independently, have enthusiasm for criminal defense law, and have strong interpersonal and communication skills. Bi-lingual in spanish and english is a plus.our team members are committed to each other and the growth of the firm.do you like people? Enjoy talking to them? Do you have and maintain to-do lists to get tasks done timely? This might be the right job for you.prefer to figure things out on your own and don't like talking to people? This is not the right role for you.responsibilities- conveys confidence on the phone; - sets the tone and the pace of the client phone call; - shows empathy and compassion to clients and puts them at ease during their difficult time; - treats a call at 4:30pm on a friday with the same care and compassion as one at 10am on a monday; - demonstrates exceptional communication skills; - proficient in typing; - strong multitasking skillscompany descriptionruane dui & criminal defense attorneys is a connecticut-based criminal defense law firm specializing in dui defense. Established in * by james j. Ruane, the firm prioritizes providing exceptional legal defense through ongoing education, courtroom experience, and team collaboration. Led by the father-son team of jim and jay ruane, along with senior partner teresa dinardi, the firm is committed to delivering the best defense for clients. Beyond legal representation, the team is involved in the community, sponsoring events and supporting local charities. Ruane attorneys focuses on guiding clients through the complexities of the criminal justice system, aiming for effective and stress-free resolutions.role descriptionthis is a full-time remote position for a client intake specialist.the schedule is monday-friday 8:45am-5:15pm est. Hourly pay varies depending on experience.vacation and sick time are available as well as opportunities for monetary bonuses.the primary responsibilities include managing client inquiries, guiding prospective clients through the intake process, and providing exceptional customer service. Duties involve assisting clients with initial consultations, collecting and organizing necessary information, and ensuring effective communication between clients and the legal team. The role requires maintaining accurate records, handling insurance-related inquiries, and fostering positive relationships with clients to ensure satisfaction.qualifications- strong communication and interpersonal skills to effectively engage with clients and address their needs - experience in client intake and customer service to handle inquiries and ensure client satisfaction - basic understanding or experience with insurance-related matters - organizational skills with attention to detail - proficiency in using relevant technology, such as customer relationship management (crm) software - ability to work independently while maintaining a collaborative attitude