*summary*:our office in monterrey provides remote assistance to several medical offices in the united states. This position verifies insurance eligibility for future patient appointments, document eligibility notes and perform patient outreach as needed, providing excellent customer service.
*essential functions of the job*:(this list may not include all of the duties that may be assigned.)
- follow pediatric associates eligibility verification quality checklist to determine insurance eligibility
- review patient insurance for future appointments and identify eligibility requirements based on health plan
- use all available resources to determine insurance eligibility (e.g. system, web portals, phone)
- update patient insurance details accurately
- identify eligibility issues, communicate them to patients/parents and accurately document action taken
- complete all assigned appointments efficiently, within the expected timeframe
- communicate effectively with supervisor, escalating issues as needed
- meet productivity standards as determined
*education requirements*:high school diploma or equivalent
*knowledge, skills & abilities*:
- knowledge of medical terminology, grammar, spelling and punctuation to type correspondence (preferred)
- knowledge of insurance industry (preferred)
- skills in operating a computer.
- ability to read, understand and follow oral and written instruction in english and spanish.
- ability to speak english and spanish clearly and concisely.
- ability to establish and maintain effective working relationships with patients, employees and the public.
- detail oriented.
- typing ability of 40 w.p.m., word processing and computer experience.
*experience*:customer service or call center (1 year)
*location*:monterrey, nuevo león
*additional information*:
- paid training will be provided for the position.
- training will be at the office
- mandatory legal benefits
- club salud familiar membership (medical and lab discounts) after 90 days
- schedule: monday to friday, 7am to 4pm
tipo de puesto: tiempo completo, por tiempo indeterminado
sueldo: $13,820.00 al mes
beneficios:
- estacionamiento de la empresa
- programa de referidos
- trabajar desde casa
horario:
- lunes a viernes
- turno de 8 horas
pago complementario:
- bono de productividad
educación:
- bachillerato terminado (deseable)
idioma:
- inglés avanzado (obligatorio)