Important notes:
position is available on site only (mexico, cdmx) / this is not a remote position. To be considered for the position submitted resume must be in english.
about us:
since 2019, landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers with access to a network of apartments in 35+ markets with no deposits, hassles, or stress.
about the role:
as a reservations specialist, you'll play a key role in supporting reservations across third-party booking platforms (airbnb, vrbo, expedia, marriott, and others). This role is perfect for someone who is highly organized, thrives in a fast-paced environment, and takes ownership of new challenges. You'll work closely with our team
what you'll do:
create, manage, and monitor reservations on ota platforms (airbnb, vrbo, marriott, etc.).
respond promptly and professionally to guest inquiries across multiple platforms.
oversee guest check-ins, follow-ups, and last-minute reservation needs.
track and reconcile payments, refunds, appeasements, and special requests for ota guests.
provide inbound and outbound support to ensure a seamless guest experience.
identify and escalate ota platform issues or policy changes, offering feedback to internal teams.
collaborate on cross-functional projects to improve ota operations and guest satisfaction.
what you'll need:
prior experience working with ota platforms (airbnb, vrbo, expedia, marriott, etc.) required.
excellent verbal and written communication skills.
strong organizational and time-management abilities.
exceptional interpersonal and customer service skills.
ability to problem-solve, think critically, and adapt quickly to new challenges.
high attention to detail and a goal-oriented mindset.
proficiency in multitasking across different platforms and tools.
team-oriented with a willingness to support cross-department collaboration.
comfortable working in a fast-paced environment with frequent changes.
what we offer:
salary $16,500 mxn gross monthly
grocery vouchers $1500 monthly.
12 days of vacation from first year available after 90 days
5 pto days
major medical health insurance (metlife)
minor medical health insurance (axxa)
dental plan
vision plan
in office parking
7 days of landing stays per year