Summary
as a time service delivery expert, you will be responsible for providing second level expert services for employees, managers and people & organization (hr) services community in the area of time services processes and act as a subject matter expert for these services. To coordinate with global services centers the implementation and execution of the end-to-end time services policies, programs and regulatory requirements into the daily operations of people & organization services as well as to provide support on time & attendance tool.
this role reports directly into the time service delivery manager
location: méxico, cdmx
#li-hybrid
novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you
about the role
key responsibilities:
* provides day-to-day time services delivery operations with compiling and entering time & attendance data and reconcile errors to maintain accurate and complete time & attendance records, all in timely and accurate manner.
* acts as subject matter expert for times services related to data and processes.
* ensures maintenance of all relevant hr related data is correct and complete. Ensures compliance in line with relevant legislation, data privacy, protection guidelines and other relevant guidelines across identified geographies.
* performs country specific data consistency check. Supports nfcm and hr controls.
* respects and follows the payroll calendar to prepare the necessary payroll inputs.
* resolves time & attendance related queries and issues within the standard established timeframes raised by various stakeholders, incl. associates.
* escalates requests and issues that cannot be resolved directly to the appropriate escalation point of contact (i.e. It / time services unit lead).
* handles core t&a technology activities & bau tasks. Highlights exceptions and deviations. Extracts regular and ad hoc reports needed for payroll and other divisions upon request.
* identifies and gathers system enhancements and change requests to report and coordinates with it and/or global support team. Provides regular training to new and established stakeholders on the use of the time and attendance system.
* ensures all times services delivery performance metrics and kpis are met. Contributes to and supports projects in scope for p&o services.
essential requirements:
* bachelor's degree in any relevant discipline.
* 1-3 years of experience in hr services.
* excellent english and spanish language proficiency.
* competent in excel for data analysis and reporting
* strong stakeholder management and team work skills.
desirable requirements:
* minimum 1 year of experience in time services.
* experience contributing to transformation initiatives and transition projects is a plus.
* workday/sap system knowledge is an advantage.
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why novartis: helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
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