Responsibilities
* primary point of contact for clients and internal offshore teams for the assigned brands.
* effectively communicate project requirements to team members and stakeholders in a timely and clear fashion.
* collaborates with the offshore team to drive project execution with high quality and within timelines and budget to meet high client satisfaction.
* manage content production workflows across formats (digital, print, web, email, social, etc.) and manage multiple concurrent projects.
* build strong relationships with clients ensuring high satisfaction and trust.
* defines service delivery strategy and transformation roadmaps for client; harnesses best practices, industry landscapes, and emerging technologies to transform the business.
* track and report on volume, turnaround time (tat), and sla adherence and provide regular updates and reporting.
* works with internal teams to leverage data, metrics, and insights in order to provide strategic guidance and actionable inputs for the teams to transform internal operating structures/models.
* manages and mitigates engagement‑level issues and risks and ensures proactive communication.
* evaluates operational metrics, formulates and implements short‑term and long‑term operational plans, and leads change management with regard to operations and delivery accordingly.
* sets up and monitors key performance indicators for the engagement, helping the team achieve client outcomes.
qualifications
* only cvs in english will be considered. Advanced english proficiency is required.
* only candidates with previous experience in pharmaceutical marketing and/or supporting pharma clients will be considered for this role.
* minimum of 4-6+ years of service industry experience, preferably serving the pharma/life‑science industry.
* strong understanding of the mlr process.
* strong understanding of project management, financial and business acumen.
* excellent people management skills.
* strong written and verbal communication/presentation skills.
* experience with systems commonly used to support medical communications/mlr processes (for example, veeva promo mats).
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