Investor servicing – senior consultant – americas delivery mexico (admx)as a senior consultant in investor servicing, you will provide client‐facing services across private equity, hedge funds, real estate, and special situations strategies.
your role involves diagnosing issues, interviewing staff, formulating recommendations, and assisting with the implementation of solutions, all while delivering exceptional client service.responsibilitiesdiagnose client issues using advanced analytical techniques, interview staff, formulate recommendations, and help implement solutions.support end-to-end investor service across private equity, hedge funds, real estate, and special situations strategies.handle daily investor and internal inquiry escalations to ensure timely and accurate resolution.stakeholder collaboration: cross‐functionally with sales, tax, legal, accounting and fund administration teams worldwide to manage client onboarding, side‐letter negotiations, fund launches and co‐invest activities.support the annual budgeting cycles and run‐rate revenue analysis to ensure funds' financial viability.assist u.s. broker‐dealers by responding to inquiries from home offices and financial advisors, providing ad‐hoc and quarterly reporting.lead technology transformation and automation initiatives to improve operational efficiency and enhance investor experience.oversee outgoing investor correspondence and cash flow reporting to support portfolio management teams.maintain fund document repositories, including ppms, lpas, and subscription agreements.build and maintain strong relationships with internal and external stakeholders.deliver high‐quality work products while identifying opportunities for ongoing process improvement.qualifications6-10+ years of consulting and/or industry experience.completion of a course of study in computer science/it/computer engineering or equivalent experience.experience leading and supporting project workstreams and/or teams.ability to identify key drivers, define problems and propose solutions.advanced english proficiency.experience in private equity or hedge fund administration at a reputable fund administrator or asset manager.deep understanding of private equity or hedge fund mechanics, including end‐to‐end fund lifecycle functions.proven ability to manage high‐volume investment operations inquiries, resolve investor issues and oversee investor onboarding processes.direct experience with private funds focused on real estate and special situations; exposure to global macro strategies strongly preferred.experience managing and leading a managed service provider, defining and monitoring slas and governance responsibilities.team leadership experience in global operational models with strong documentation and process improvement skills.all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
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