Summarythe room service assistant manager is responsible for overseeing the day-to-day operations of the in-room dining service, ensuring a high level of guest satisfaction, operational efficiency, and adherence to hotel service standards.reporting to the all day dining manager, this role plays a key part in delivering exceptional room service experiences while managing staff, optimizing workflows, and maintaining quality and hygiene standards.*key responsibilities*:*operational management*- supervise and coordinate all aspects of the in-room dining service, ensuring timely and accurate order delivery.- assist in developing and implementing service procedures to enhance efficiency and guest satisfaction.- monitor order-taking, preparation, and delivery processes to uphold quality and presentation standards.- oversee the handling of special requests, dietary requirements, and vip amenities.- ensure compliance with health, safety, and sanitation regulations.*guest experience & service excellence*- maintain a guest-centric approach by ensuring prompt and professional service at all times.- address guest inquiries, complaints, and concerns, taking prompt action to resolve issues.- gather guest feedback to identify areas for improvement and enhance service offerings.- collaborate with the all day dining manager to introduce new menu items and promotions.*team leadership & training*- lead, motivate, and train the in-room dining team to uphold service excellence.- conduct regular briefings and training sessions to ensure staff are knowledgeable about menu items, allergens, and service etiquette.- assist with staff scheduling, task assignments, and performance evaluations.- support a positive work environment that fosters teamwork, professionalism, and continuous improvement.*financial & inventory management*- assist in monitoring room service sales, costs, and profitability.- work with the all day dining manager to control expenses and minimize waste.- oversee stock levels of in-room dining supplies and coordinate with procurement to ensure availability.- conduct regular inventory checks and ensure proper storage and handling of food and beverage items.*qualifications*:- diploma or degree in hospitality management, food & beverage, or a related field.- minimum of 2-3 years of experience in food & beverage service, preferably in luxury in-room dining- strong leadership and team management skills.- excellent communication and guest service skills.- knowledge of food safety, hygiene, and service standards.- advanced english level