*overview*:
primary responsibilities are resolving customer product issues over the telephone provide training and coaching to others team members in supporting customers; assist in data entry to customer service databases; this is a full time position with undefined date contract.
*responsibilities*:
- assist customer inquiries related to online store orders and technical specifications, including troubleshooting on irrigation products, through inbound calls and chat support.
- act as a liaison between internal departments to resolve customer inquiries.
- maintain an excellent relationship with customers by assuring a professional, courteous communication in a prompt fashion.
- enter data into the system regarding customer orders, returns and credits adhering to customers' requests following company's policies and procedures.
- report to the proper channel any findings related to system issues and customer complaints.
- focus on continuous improvement and implement projects related to, efficiency, customer satisfaction, cost reduction or any other focus that will have a positive impact on customers and the company.
- deliver training to teammates.
- support other projects within the customer service group.
- act as backup for homeowner technical support:
- resolve customer product issues in a courteous and professional matter both outbound and inbound.
- enter customer information accurately in databases; could assist in preparing reports; perform general administration tasks within the rbts group
- must meet and comply with department and company policies, procedures, objectives and regulations
*minimum qualifications*:
- excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company
- must have flexibility to work within a flexible schedule that may include 12hrs/day operations and different work schedules, may include weekends.
- previous experience with e-commerce, edi, crm and erp platforms.
- telephone customer service experience
- ability to work in extended periods on the telephone helping customers, including customer follow up.
- excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)
- experience with ms office tools
- require a high school or technical degree
*desired qualifications*:
- bs or ba degree in a technical or a related field
- experience handling sales force, kount, magento.
- ability in working with high end technical troubleshooting support groups
- ability to travel (visa)
- previous experience in irrigation systems
- leadership and project management skills
tipo de puesto: tiempo completo
sueldo: $1.00 - $2.00 a la semana
tipo de jornada:
- turno de 10 horas
idioma:
- inglés (obligatorio)