A leading service management firm is seeking a senior service delivery manager in veracruz, mexico. The role involves leading the service operations team, ensuring 24/7 support for clients and managing major incidents. Ideal candidates should have 5 years of experience in service operations, a strong knowledge of itil standards, and expertise in service management tools. This position offers an opportunity to develop the team's performance and operational standards in a fintech or technology service environment. J-18808-ljbffr