Hoy
project management professional
the ideal candidate will possess a high level of expertise in planning, coordinating, and executing projects within the agreed scope, timeline, and resources. They will effectively monitor and present project updates to relevant stakeholders, clients, or project team members.
key responsibilities:
* develop comprehensive project plans
* oversee project deliverables
* communicate project progress to stakeholders and team members
* coach and support project team members with assigned tasks
required skills and qualifications:
* bachelor's degree or equivalent experience
* strong business acumen in project management
* excellent verbal, written, and organizational skills
* proficiency in english (c1 level)
work environment: hoy
what we offer:
* a competitive salary package
* ongoing training and professional development opportunities
* a dynamic and supportive work environment
how to apply:
company description
founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists and labels. It is by combining technological and artistic skills in the service of digital distribution that the group has based its expertise and has quickly positioned itself as a new player in the music industry landscape.
with more than 1,500 people in 50 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years.
believe's mission can be summed up as: "best serve and develop all artists and labels with care, transparency, fairness, expertise and innovation, in all local markets around the world".
job description:
as a general manager, your mission is to oversee local strategies set by the regional managing director, liaising with company headquarters. You will be reporting to the regional managing director (from now on md) and responsible for the efficiency of the business in a constantly mutating environment.
you will support the management of a team currently composed of people in the following functions: digital distribution, artist services distribution, marketing and communications, people passionate with music in charge of delivering the best marketing services with passion, innovation, care, and transparency.
your duties will include but not limited to the following
all your actions are guided by our vision of growth, respect, fairness, transparency and expertise.
develop the believe mexico activity in order to position believe as a key leader in the mexican music industry.
* develop senior leadership within the current organization and participate in its completion if necessary
* recommend the proper organization to best sign, sell and serve
* set and drive okr management with business heads
build and execute the a&r and service strategy for artist and label services and distribution
* lead the development of believe mexico within believe group organization, from a business, service and financial standpoint
* build a&r strategy (music genre, type of deal, services, pricing, economics.)
* build p&l aligned with sales strategy and manage to budget
* further build the artist service brand and identity
* identify and develop more genres to be developed if any
* recommend to believe’s central m&a team m&a opportunity to accelerate our growth
execute the “sell and serve” strategy for artist development and our distribution strategy. As such, you will have primary responsibility the mexican global p&l of the business. Believe executes on a centralized model adapted to local specificities.
* align execution with sales and marketing strategy with your local heads of business
* inspire believe’s marketing teams on the development and execution of creative, innovative and impactful campaigns
* organize team work locally and with central to optimize the a&r strategy and our “sell and serve” efficiency
* organize internal, external communication & branding to support and develop business
create and deploy performance measurement for the business.
* set and drive objectives with the local teams and central functions
* develop, measure kpis and report kpis to drive the business forward
* build budget and forecast and achieve them
qualifications:
* honesty, humility, and ethics will be key to be part of the team
* your global vision gives you an ability to view problems from different standpoints
* you can understand and manage both the company economic targets and customer satisfaction
* you have a minimum of 15 years of experience in relevant positions
* with outstanding organisational and leadership abilities (not coercive) you have demonstrated competency in strategy implementation
* aptitude in decision-making and problem-solving, you are target-driven and have an achievement-oriented management style
* you are an experienced professional in financial planning & strategy implementation with negotiation and conflict management skills
* your communication style is very simple, direct, schematic, and straightforward
* english is mandatory to be successful in the job
regional manager, mexico
cuauhtemoc, distrito federal confidential
luxury brand seeking a regional manager to oversees the comprehensive management of a specific region in mexico. This role ensures operational excellence, supports staff development, maintains the brand image, and drives profitability through effective leadership, operational efficiency, and strategic planning.
corner operations and field management:
* conduct regular point of sale visits (monthly/bi-monthly) to ensure operational consistency, visual merchandising standards, and adherence to brand guidelines.
* mentor managers and promotores on effective leadership, customer service techniques, and performance improvement.
* monitor and analyze point of sales performance, identifying opportunities for increased sales and profitability.
* ensure point of sales implement weekly operational and merchandising directives.
* support point of sale coverage during emergencies, turnover, or high-traffic periods.
* participate in new point of sales openings and closures, ensuring smooth execution.
inventory management:
* coordinate and schedule physical inventories with point of sales teams, mexico operations manager and the senior accounting analyst.
* review weekly counts, monthly scans, and compile final inventory results.
* identify and implement solutions to improve inventory accuracy and reduce shrinkage.
* retrain sales teams on inventory management procedures when necessary.
* manage product transfers between points of sale, damaged merchandise, and seasonal returns.
human resources and staff development:
* conduct interviews for new hires in partnership with mexico operations manager.
* propose staffing structural changes when needed
* oversee scheduling, time control, and vacation approvals, ensuring compliance with budgets.
* train staff on-site and ensure completion of mandatory online training programs.
* conduct annual performance evaluations and provide mentorship to staff.
reporting and communication:
* maintain regular communication with mexico operations manager, finance manager, on market trends, corner needs, and operational updates.
* prepare detailed reports on corner visits, inventory performance, customer service metrics, and construction progress.
* submit weekly and monthly operational reviews.
core competencies:
* leadership and team management
* strategic planning and operational execution
* strong analytical skills for inventory and financial performance
* customer-focused mindset with excellent problem-solving abilities
* proficient in visual merchandising and brand standards
* effective communication and collaboration with cross-functional teams
reporting structure:
* reports to: mexico operations manager
* collaborates with: senior accounting analyst
compensation:
* gross salary: $25,000 – $0,000 mxn per month
* grocery vouchers: 1,500 mxn per month
* transportation allowance: 3,000 mxn per month
* sales bonus: 3,000 mxn per month
* performance bonus: 2,000 mxn per month
spareparts manager-mexico
cuauhtemoc, distrito federal xpeng
responsibilities
* formulate and implement market management strategy for parts in national warehouse, establish parts library, optimize the strategy regularly based on market dynamics, sales data and customer feedback, and ensure rational allocation and efficient use of spare parts resources in national warehouse;
* inventory control and regulation: establish a sound inventory monitoring system for spare parts in the national warehouse, track the inventory level in real time, and set the safety inventory threshold in collaboration with relevant departments to avoid inventory backlog or out-of-stock situation, and ensure the timeliness and stability of spare parts supply;
* market insight and sales promotion: in-depth analysis of the national library parts market demand, in-depth study of industry trends, competitors' strategies and changes in customer demand, and regularly write market analysis reports to provide a strong basis for the company to develop accurate sales strategy;
* logistics coordination and optimization: establish a sound logistics information tracking mechanism, monitor the status of parts transportation in real time, and for delays, damages and other abnormalities in the transportation process, quickly coordinate the resources of all parties to take effective countermeasures to ensure that the customer's parts delivery experience;
* team management and collaboration: lead and manage the parts sales team, clarify the work responsibilities and goals of team members, and build an efficient and professional sales team.
requirements
* 1. more than 5 years of experience in oem parts warehousing, logistics, etc., understanding of the overall business process, including the parts warehouse 0 to 1 setup, new energy and high-end brand experience can be prioritized;
* 2. good english and office skills;
* 3. accept short-term overseas business trips, such as china;
* 4. strong sense of responsibility, with customer-centric awareness;
* 5. good communication and good team management skills.
hoy
cuauhtemoc, distrito federal xpeng
regional manager, mexico
hoy
luxury brand seeking a regional manager to oversees the comprehensive management of a specific region in mexico. This role ensures operational excellence, supports staff development, maintains the brand image, and drives profitability through effective leadership, operational efficiency, and strategic planning.
corner operations and field management:
* conduct regular point of sale visits (monthly/bi-monthly) to ensure operational consistency, visual merchandising standards, and adherence to brand guidelines.
* mentor managers and promotores on effective leadership, customer service techniques, and performance improvement.
* monitor and analyze point of sales performance, identifying opportunities for increased sales and profitability.
* ensure point of sales implement weekly operational and merchandising directives.
* support point of sale coverage during emergencies, turnover, or high-traffic periods.
* participate in new point of sales openings and closures, ensuring smooth execution.
inventory management:
* coordinate and schedule physical inventories with point of sales teams, mexico operations manager and the senior accounting analyst.
* review weekly counts, monthly scans, and compile final inventory results.
* identify and implement solutions to improve inventory accuracy and reduce shrinkage.
* retrain sales teams on inventory management procedures when necessary.
* manage product transfers between points of sale, damaged merchandise, and seasonal returns.
human resources and staff development:
* conduct interviews for new hires in partnership with mexico operations manager.
* propose staffing structural changes when needed
* oversee scheduling, time control, and vacation approvals, ensuring compliance with budgets.
* train staff on-site and ensure completion of mandatory online training programs.
* conduct annual performance evaluations and provide mentorship to staff.
reporting and communication:
* maintain regular communication with mexico operations manager, finance manager, on market trends, corner needs, and operational updates.
* prepare detailed reports on corner visits, inventory performance, customer service metrics, and construction progress.
* submit weekly and monthly operational reviews.
core competencies:
* leadership and team management
* strategic planning and operational execution
* strong analytical skills for inventory and financial performance
* customer-focused mindset with excellent problem-solving abilities
* proficient in visual merchandising and brand standards
* effective communication and collaboration with cross-functional teams
reporting structure:
* reports to: mexico operations manager
* collaborates with: senior accounting analyst
compensation:
* gross salary: $25,000 – $0,000 mxn per month
* grocery vouchers: 1,500 mxn per month
* transportation allowance: 3,000 mxn per month
* sales bonus: 3,000 mxn per month
* performance bonus: 2,000 mxn per month
spareparts manager-mexico
hoy
responsibilities
* formulate and implement market management strategy for parts in national warehouse, establish parts library, optimize the strategy regularly based on market dynamics, sales data and customer feedback, and ensure rational allocation and efficient use of spare parts resources in national warehouse;
* inventory control and regulation: establish a sound inventory monitoring system for spare parts in the national warehouse, track the inventory level in real time, and set the safety inventory threshold in collaboration with relevant departments to avoid inventory backlog or out-of-stock situation, and ensure the timeliness and stability of spare parts supply;
* market insight and sales promotion: in-depth analysis of the national library parts market demand, in-depth study of industry trends, competitors' strategies and changes in customer demand, and regularly write market analysis reports to provide a strong basis for the company to develop accurate sales strategy;
* logistics coordination and optimization: establish a sound logistics information tracking mechanism, monitor the status of parts transportation in real time, and for delays, damages and other abnormalities in the transportation process, quickly coordinate the resources of all parties to take effective countermeasures to ensure that the customer's parts delivery experience;
* team management and collaboration: lead and manage the parts sales team, clarify the work responsibilities and goals of team members, and build an efficient and professional sales team.
requirements
* 1. more than 5 years of experience in oem parts warehousing, logistics, etc., understanding of the overall business process, including the parts warehouse 0 to 1 setup, new energy and high-end brand experience can be prioritized;
* 2. good english and office skills;
* 3. accept short-term overseas business trips, such as china;
* 4. strong sense of responsibility, with customer-centric awareness;
* 5. good communication and good team management skills.
hoy
cuauhtemoc, distrito federal xpeng
regional manager, mexico
hoy
luxury brand seeking a regional manager to oversees the comprehensive management of a specific region in mexico. This role ensures operational excellence, supports staff development, maintains the brand image, and drives profitability through effective leadership, operational efficiency, and strategic planning.
corner operations and field management:
* conduct regular point of sale visits (monthly/bi-monthly) to ensure operational consistency, visual merchandising standards, and adherence to brand guidelines.
* mentor managers and promotores on effective leadership, customer service techniques, and performance improvement.
* monitor and analyze point of sales performance, identifying opportunities for increased sales and profitability.
* ensure point of sales implement weekly operational and merchandising directives.
* support point of sale coverage during emergencies, turnover, or high-traffic periods.
* participate in new point of sales openings and closures, ensuring smooth execution.
inventory management:
* coordinate and schedule physical inventories with point of sales teams, mexico operations manager and the senior accounting analyst.
* review weekly counts, monthly scans, and compile final inventory results.
* identify and implement solutions to improve inventory accuracy and reduce shrinkage.
* retrain sales teams on inventory management procedures when necessary.
* manage product transfers between points of sale, damaged merchandise, and seasonal returns.
human resources and staff development:
* conduct interviews for new hires in partnership with mexico operations manager.
* propose staffing structural changes when needed
* oversee scheduling, time control, and vacation approvals, ensuring compliance with budgets.
* train staff on-site and ensure completion of mandatory online training programs.
* conduct annual performance evaluations and provide mentorship to staff.
reporting and communication:
* maintain regular communication with mexico operations manager, finance manager, on market trends, corner needs, and operational updates.
* prepare detailed reports on corner visits, inventory performance, customer service metrics, and construction progress.
* submit weekly and monthly operational reviews.
core competencies:
* leadership and team management
* strategic planning and operational execution
* strong analytical skills for inventory and financial performance
* customer-focused mindset with excellent problem-solving abilities
* proficient in visual merchandising and brand standards
* effective communication and collaboration with cross-functional teams
reporting structure:
* reports to: mexico operations manager
* collaborates with: senior accounting analyst
compensation:
* gross salary: $25,000 – $0,000 mxn per month
* grocery vouchers: 1,500 mxn per month
* transportation allowance: 3,000 mxn per month
* sales bonus: 3,000 mxn per month
* performance bonus: 2,000 mxn per month
spareparts manager-mexico
hoy
responsibilities
* formulate and implement market management strategy for parts in national warehouse, establish parts library, optimize the strategy regularly based on market dynamics, sales data and customer feedback, and ensure rational allocation and efficient use of spare parts resources in national warehouse;
* inventory control and regulation: establish a sound inventory monitoring system for spare parts in the national warehouse, track the inventory level in real time, and set the safety inventory threshold in collaboration with relevant departments to avoid inventory backlog or out-of-stock situation, and ensure the timeliness and stability of spare parts supply;
* market insight and sales promotion: in-depth analysis of the national library parts market demand, in-depth study of industry trends, competitors\' strategies and changes in customer demand, and regularly write market analysis reports to provide a strong basis for the company to develop accurate sales strategy;
* logistics coordination and optimization: establish a sound logistics information tracking mechanism, monitor the status of parts transportation in real time, and for delays, damages and other abnormalities in the transportation process, quickly coordinate the resources of all parties to take effective countermeasures to ensure that the customer\'s parts delivery experience;
* team management and collaboration: lead and manage the parts sales team, clarify the work responsibilities and goals of team members, and build an efficient and professional sales team.
requirements
* 1. more than 5 years of experience in oem parts warehousing, logistics, etc., understanding of the overall business process, including the parts warehouse 0 to 1 setup, new energy and high-end brand experience can be prioritized;
* 2. good english and office skills;
* 3. accept short-term overseas business trips, such as china;
* 4. strong sense of responsibility, with customer-centric awareness;
* 5. good communication and good team management skills.
hoy
cuauhtemoc, distrito federal xpeng
ayer
regional manager, mexico
hoy
responsibilities
* responsible for developing the overall after-sales service strategy for the brand in mexico and establishing the after-sales service capability system, which mainly includes spare parts, warranty, technology and service.
* provide support and management to dealers in all aspects such as spare parts, training and claims.
* supervise dealers\' implementation of service standards, and formulate and implement commercial policies.
* be responsible for collecting and analyzing information on dealers\' after-sales service operations, proposing improvement suggestions and tracking the improvement results.
* responsible for customer satisfaction survey, feedback and enhancement, handling major customer complaints, and promoting the enhancement of dealers\' service capability.
* responsible for the effective development and implementation of market service activities.
* local service strategy development and implementation, to ensure that the key indicators such as parts fulfillment rate, one-time repair rate, after-sales service satisfaction and other key indicators to reach the first tier of the industry.
requirements
* 1. 8+ years of experience in automotive oem after-sales service field, successful after-sales service system construction and performance (e.g. parts fulfillment rate, after-sales service satisfaction, etc.), new energy vehicle enterprises are preferred, as well as team management experience;
* 2. rich local after-sales service related third-party resources, as well as after-sales service channel resources;
* 3. good communication and coordination skills, planning and execution skills; relationship building and maintenance skills;
* 4. excellent communication skills in english;
* 6. excellent business communication and coordination skills, analytical problem solving skills, learning ability and stress tolerance;
cuauhtemoc, distrito federal xpeng
ayer
regional manager, mexico
responsibilities
* responsible for developing the overall after-sales service strategy for the brand in mexico and establishing the after-sales service capability system, which mainly includes spare parts, warranty, technology and service.
* provide support and management to dealers in all aspects such as spare parts, training and claims.
* supervise dealers\' implementation of service standards, and formulate and implement commercial policies.
* be responsible for collecting and analyzing information on dealers\' after-sales service operations, proposing improvement suggestions and tracking the improvement results.
* responsible for customer satisfaction survey, feedback and enhancement, handling major customer complaints, and promoting the enhancement of dealers\' service capability.
* responsible for the effective development and implementation of market service activities.
* local service strategy development and implementation, to ensure that the key indicators such as parts fulfillment rate, one-time repair rate, after-sales service satisfaction and other key indicators to reach the first tier of the industry.
technical support manager- mexico
hoy
all roles at jumpcloud are remote unless otherwise specified in the job description.
about jumpcloud
jumpcloud helps it teams and managed service providers (msps) make work happen by centralizing management of user identities and devices, enabling small and medium-sized enterprises to adopt zero trust security models. Jumpcloud has been used by more than 200,000 organizations, including gofundme, grab, classpass, beyond finance, and foursquare. Our teams are growing fast, too, and we\'re looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the it industry forever.
about the role
as a technical support manager for tier 1, tier 2, and tier 3 support you will be responsible for managing and building a world-class team of customer support engineers that can provide an elevated level of support to our highest priority customers. We are looking for a visionary leader with a growth mindset, empathy, and a relentless drive to exceed customer expectations each and every day. Your team will be distributed across the globe so experience managing a culturally and geographically diverse team is preferred.
responsibilities:
* provide day-by-day management for tier 1, tier 2, and tier 3 support engineers including: reviewing customer interactions across omni-channel service, leading staff meetings, driving employee development plans, and assisting with escalations for tier 2 and tier3
* analyze data to drive performance and eliminate friction points for customers
* act as a customer and partner advocate to resolve cases, calls, and chats in accordance with published service levels and correctly categorize their reported issues
* collaborate with other support managers to ensure an optimal customer experience
* review and define processes for case framing, triage, case handoffs, escalations, and next steps for lingering cases or case management
* strive for constant improvement through processes that increase efficiency and consistency for global case responses
* develop and execute on key objectives tied to company goals
* drive a culture of case reduction and measurable improvement through process, product, documentation, and training enhancements
* collaborate with the customer success learning partner to ensure the support team has access to the tools and training materials to become experts in the support of the product
* partner with the workplace planning team to develop shifts, on-call rotations, and schedules that meet the demand of a global customer base
* coach and develop support engineers through highly effective 1-1s and growth plans
* monitor customer satisfaction via customer surveys, escalations to management, and and performance dashboards
* additional duties may be assigned
qualifications:
* shift time: 11:00-20:00 ct mon-fri
* 4+ years of experience in customer support management, preferably supporting a saas it product across a global customer base
* 7+ years in a technical role supporting it products
* 1+ years managing a fully remote team
* ability to multitask and pivot when necessary in a fast-paced environment
* excellent communication skills and customer facing abilities
* technical degree or relevant professional experience
* ability to make data-driven decisions in line with strategic initiatives
* experience motivating high performing teams, building technical support teams, and retaining top talent
* familiarly with it services, iam and daas a strong plus
* project management experience with ability to drive the team through changes in processes and to multitask between daily duties and long-term activities
* experience managing remote teams and managing teams in a 24x7 environment a plus
* physical demands: while performing the duties of this job, the employee is regularly required to talk or hear
* #li-pd1
where you’ll be working/location:
* jumpcloud is committed to being remote first, meaning that you are able to work remotely within the country noted in the job description.
you must be located in and authorized to work in the country noted in the job description to be considered for this role.
please note: there is an expectation that our engineers participate in on-call shifts. You will be expected commit to being ready and able to respond during your assigned shift, so that alerts don't go unaddressed.
why jumpcloud?
* if you thrive working in a fast, saas-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! Jumpcloud is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of th
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