The residences manager is responsible for overseeing the daily operations of the hotel-managed residences, ensuring an exceptional level of personalized service to homeowners and guests while protecting the property's operational, financial, and brand standards. This leadership role manages a dedicated residences team and coordinates with hotel departments to guarantee a seamless luxury residential experience.
key responsibilities
* serve as the primary point of contact for homeowners, addressing inquiries, concerns, and requests in a timely and professional manner.
* ensure the highest level of personalized service, anticipating residents' needs and enhancing overall satisfaction and retention.
* oversee daily operations of the residences, including front desk services, housekeeping, maintenance, and security specific to the residential areas.
* supervise, train, and motivate the residences team to deliver consistent, high-quality service aligned with hotel brand standards.
* manage homeowner relations, including handling move-ins, move-outs, property inspections, and homeowner communication.
* collaborate with the hotel's executive committee and department heads to ensure cohesive operations and shared services.
* enforce residential policies and procedures to maintain property standards, safety, and security.
* monitor financial performance, including operating budgets, expenses, and homeowner association (hoa) billing where applicable.
* coordinate and support residential events, social gatherings, and community-building initiatives.
* handle property maintenance issues, working closely with engineering and housekeeping teams for swift resolution.
* maintain accurate homeowner records, service logs, and confidential documentation.
* ensure compliance with local regulations, health and safety standards, and hotel brand guidelines.
qualifications
* bachelor's degree in hospitality management, business administration, or a related field preferred.
* minimum of 3-5 years of management experience in luxury hotel residences, private residential clubs, or high-end property management.
* exceptional interpersonal, leadership, and organizational skills.
* strong financial acumen and experience managing budgets and operational reports.
* ability to maintain discretion and confidentiality in handling homeowner information.
* proficiency in property management systems (pms), residential software, and microsoft office suite.
* fluent in english; additional languages are a plus.
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