Join the dynamic team at joi as a collections agent and embark on a rewarding career where your skills make a real impact! We're seeking passionate individuals fluent in english, dedicated to delivering exceptional customer service, and ready to showcase their talents in negotiation and problem-solving.
*qualifications*:
- *customer service experience*: previous experience in customer service roles, demonstrating excellent communication and interpersonal skills.
- *efficient computer skills*: proficiency in microsoft office/google suite and ability to navigate various software systems efficiently.
- *creative thinking*: ability to think outside the box and develop innovative solutions to challenges.
- *team mentality*: strong team player with the ability to collaborate effectively with colleagues.
- *collections abilities*: experience in collections or a related field preferred.
*responsibilities for collection reps*:
- ensure billing obligations are upheld, maintaining accuracy and integrity in all transactions.
- engage in negotiations with clients to establish payment plans and resolve outstanding debts.
- file and update documents accurately and in a timely manner.
- conduct skip tracing activities to locate individuals with outstanding debts.
- utilize strong collections abilities to recover overdue payments and minimize losses.
*preferred qualifications*:
- *negotiation experience*: proven track record in negotiating hardship agreements with clients.
- *familiarity with skip tracing*: experience in skip tracing techniques and methodologies.
- *analytical skills*: strong eye for detail and ability to analyze financial documents, credit reports, and bank statements.
- *detective analysis*: relate to the role as similar to detective analysis, working closely with your torro billing teammate to uncover solutions and achieve results.
Tipo de puesto: tiempo completo
sueldo: $15,000.00 - $17,000.00 al mes
horario:
- turno de 8 horas
tipos de compensaciones:
- bono de productividad
- bono de puntualidad
idioma:
- ingles (obligatorio)
lugar de trabajo: empleo presencial