Customer services representative (not a call center)
hoy
responsibilities
* help both casual and tech savvy customers in navigating our website, creating and modifying custom designs, and assisting with accurate order processing.
* create competitive, custom quotes for customer order requests.
* act as point of contact between our customers and the company’s individual departments, ensuring customer satisfaction and timely delivery.
* complete time sensitive customer follow-ups to ensure fulfillment of potential sales and customer service needs.
* to thrive in this role, you’ll need to be a quick learner, a confident salesperson, and an empathetic customer service agent with a love for our fast and creative spirit. If this sounds like you, we’d love to chat. Be sure to tell us about your favorite t-shirt when you apply!
job requirements
* true computer proficiency - you’re a rockstar using a computer and navigating between systems
* bilingual - english with 80-90%+ proficiency.
* monday to friday.
* typing speed 60+ wpm minimum. 80+ wpm a plus.
* high attention to detail, organization, and multi tasking skills.
* ability to problem solve and think outside the box.
* ability to work within a fast-paced team environment.
* associates degree or higher.
* previous experience with custom manufacturing is preferred, but not required.
* knowledge of salesforce or crm experience a plus.
* inside sales experience a plus.
tipo de puesto: tiempo completo, medio tiempo
horario:
* diurno
* turno de 10 horas
educación:
* bachillerato terminado (deseable)
experiência:
* customer service: 2 años (deseable)
idioma:
* inglés (deseable)
customer support representative
hoy
what does a customer support representative really do?
think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a customer support advisor
as a customer support representative, you will.
* manage and maintain a test lab of devices running services to be used for reproducing customer issues.
* ensure that all log-in and passwords (both internal & external) are kept confidential.
* document all information on customer interaction according to standard operating procedures.
requirements
* must be willing to complete assessments that include a typing test of 25+ wpm.
* great communication skills, written and orally.
* demonstrate strong abilities to work independently and as a remote team player.
* must be adaptable and flexible, demonstrating abilities to work with process and information changes.
* must be at least 18 years of age.
* must have at least a high school diploma or ged.
* must be willing to participate in a background screening.
we will provide
* all hardware needed to be successful: computer, headset, keyboard, mouse, etc.
* full medical, dental, vision, and life insurance for you and your dependents above and beyond what is provided by the state
* paid birthday leave
* paid vacation time after 1 year of employment
* food vouchers of 220 mxn weekly
job types: full-time, permanent
salary: $17,500.00 - $18,000.00 per month
ability to commute/relocate:
* tijuana, b.c.: reliably commute or planning to relocate before starting work (required)
experience:
* customer service: 1 year (required)
language:
* english (required)
customer support representative
hoy
as a customer support representative, you will.
* manage and maintain a test lab of devices running services to be used for reproducing customer issues.
* ensure that all log-in and passwords (both internal & external) are kept confidential.
* document all information on customer interaction according to standard operating procedures.
the company will provide
* all hardware needed to be successful: computer, headset, keyboard, mouse, etc.
* full medical, dental, vision, and life insurance for you and your dependents above and beyond what is provided by the state
* paid birthday leave
* paid vacation time after 1 year of employment
* food vouchers
requirements
* must be willing to complete assessments that include a typing test of 25+ wpm.
* great communication skills, written and orally.
* demonstrate strong abilities to work independently and as a remote team player.
* must be adaptable and flexible, demonstrating abilities to work with process and information changes.
* must be at least 18 years of age.
* must have at least a high school diploma or ged.
* must be willing to participate in a background screening.
pay: $17,500.00 per month
sr. Customer support representative
hoy
eaton’s is aer fed division is currently seeking a sr. Customer support representative.
what you’ll do:
eaton’s fluid & electrical division is seeking a customer account manager in jackson, michigan
primary function
manage business interactions and relationships between customers, operations teams, and other key functions within the organization to ensure complete customer satisfaction. Coordinate with other fluid and electrical distribution (fed) locations supported by the customer service team ensuring “one voice to the customer.” Provide support relative to specific tasks regarding program execution for development, low rate, and full rate production programs in order to facilitate a smooth transition.
essential functions
* manage and facilitate the daily delivery status communication between the tijuana plant operations and the third-party customer, in collaboration with the eaton account management team, through participation in customer action calls, maintaining line of balance/milestone charts, and facilitating customer visits.
* develop an internal support plan to meet customer delivery and quality performance expectations and requirements as flowed down from the eaton account management team and/or third-party customer portals.
* support high visibility customer engagement teams, program management reviews, rate readiness reviews etc., as applicable.
* track high priority parts through each operation of production and postproduction and elevate concerns to operations management through participation in daily production meetings.
* understand all executed contract terms, as flowed down, for assigned customers through collaboration with the eaton account management team. For the avoidance of doubt, this position will not participate in jackson, mi negotiations with the customer in any way. Again, this position is responsible for communicating delivery commitments to jackson, mi and/or the third-party customer.
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qualifications
* basic qualifications: ba or bs from an accredited institution, preferred
* 3-5 years’ work experience in customer service, sales, or related field
* excellent interpersonal skills
* judgment, logic, resourcefulness and creativity.
* sound teaming skills
* basic market analysis tools and techniques
* computer literate with competency in microsoft office programs and web maintenance systems
preferred
* ba or bs from an accredited institution
* bilingual in english/spanish
skills
* analytical and problem-solving skills. Self-driven quick learner leadership
travel - up to 10%
we are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
french customer support representative
hoy
what does a french customer support representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a customer support advisor.from your home.
as a customer support representative, you will.
* manage and maintain a test lab of devices running services to be used for reproducing customer issues.
* ensure that all log-in and passwords (both internal & external) are kept confidential.
* document all information on customer interaction according to standard operating procedures.
taskus will provide
* full medical, dental, vision, and life insurance for you and your dependents above and beyond what is provided by the state
* paid birthday leave
* paid vacation time after 1 year of employment
* food vouchers of 220 mxn weekly
requirements
* must be willing to complete assessments that include a typing test of 25+ wpm.
* great communication skills, written and orally.
* demonstrate strong abilities to work independently and as a remote team player.
* must be adaptable and flexible, demonstrating abilities to work with process and information changes.
* must be at least 18 years of age.
* must have at least a high school diploma or ged.
* must be willing to participate in a background screening.
recommended
* experience in customer service, sales, billing, collections, and technical support
dei: in taskus we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. Taskus is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
customer service representative - technical support
hoy
describe y detalle de las actividades
* position responsibilities: primary responsibilities are providing outstanding customer service by resolving customer product issues over the telephone and ensure their experience is memorable. Also as a team member you will be of support to the team’s needs as well as participate in projects to assist in data entry for databases and process improvement of our overall daily operations.
* resolve customer product issues in a courteous and professional matter both outbound and inbound
* enter customer information accurately in databases; could assist in preparing reports; perform general administration tasks within the rbts group
* support data entry projects
* process warranty replacements
* provide order status
experiência y requisitos
* minimum qualifications: - excellent communication skills both written and verbal in english to communicate with external and internal customers, or other groups within the company
* must have flexibility to work within a flexible schedule that may include 12hrs/day operations and different work schedules, may include weekends
* telephone customer service experience
* ability to work in extended periods on the telephone helping customers, including customer follow up
* initiative to identify issues and areas of need and implement solutions
* excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)
* experience with ms office tools
* requires a high school or technical degree
desired qualifications:
* bs or ba degree in a technical or a related field
* ability in working with high end technical troubleshooting support groups
* advanced computer skills
* leadership and project management skills
* previous experience with irrigation systems.
organización
* ensambles hyson, s.a. de c.v.
giro
* maquiladora (export.)
actividad principal
* manufactura de productos de irrigación.
número de empleados
* 1
número de vacantes
* 1
área
* servicios
contrato
* permanente
turno
* diurno
jornada
* tiempo completo
horario
* 7am - 5pm
estudios
* titulo profesional
inglés
* hablado: 85%, escrito: 85%
sexo
* indistinto
customer service
hoy
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